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The Work From Home Supervisor


Presented By: CallMiner

How speech analytics can improve remote agent management, coaching and decision making.  

So much has been made over the last year of the needs of the work from home contact center agent – but what about the work from home supervisor? They are experiencing their own set of technological, environmental and interpersonal challenges as well – all of which have a huge impact on the agents they manage, and their organization as a whole.

Download The Work from Home Supervisor: How Speech Analytics Can Improve Remote Agent Management, Coaching and Decision Making whitepaper to learn how speech analytics technology empowers WFH supervisors to: 

  • Foster a team approach and culture of engagement
  • Identify agents who are struggling with the feelings of isolation
  • Directly share best practices and learnings on what works
  • Modify KPIs for extended handle time and silence
  • And more

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