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Remote Agent Playbook


Presented By: RingCentral

This is a manual to help you prepare your contact center with a business continuity plan to make remote work a functional reality.

Key Discussion Points: 

  • Transition agents to work from home using a cloud-based contact center platform and continue servicing customers no matter where agents happen to be. 
  • Incorporate digital channels like live chat, messaging, and social to reduce inbound call volume and service customers on their channel of choice. 
  • Team messaging allows agents to collaborate across the business to resolve customer interactions quickly, the first time.
  • Provide the service your customers expect with a 100% remote support team.

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