Automating and Scaling the Soft Skills Critical to Customer Experience in a Digital-First World
Rapidly advancing technologies are making it easier for
businesses to engage with customers at scale in an increasingly digital world. In
this report, sponsored study by Harvard Business Review (HBR) Analytic
Services, customer service experts and technology thought leaders offer insight
into how these technologies are currently delivering impactful value across
In this reports you will:
- Learn why companies are rapidly adopting digital-first
customer engagement solutions and adapting to changing customer expectations to
meet changing customer behaviors.
- Hear from customer service experts including Verint
customers Alight, BMW, and Hertz and others.
- Learn how to close the Engagement Capacity Gap to drive
business results and bring your customers enjoyable experiences and
interactions with your brand.