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The ROI of Smart Self-Service - Using Modern Tools to Delight Modern Customers
Presented By: NICE
In a world where customer expectations are rapidly increasing, seamless digital experiences are among the top requirements for extraordinary CX. Aberdeen Research explores how businesses are evolving to smart self-service, incorporating artificial intelligence, analytics, and automation to accelerate their digital transformation. Learn Aberdeen’s findings on why digital channels are generating greater ROI while improving CX.