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Report - Identify, Support & Retain Vulnerable Customers


Presented By: CallMiner

Customer vulnerability is at an all-time high in this country. The current health crisis has driven record numbers of unemployed, sick, grieving or otherwise challenged individuals who are interacting with your frontline contact center agents every day.

How can your team: 

  • Navigate conversations with vulnerable individuals?
  • Achieve positive outcomes for them and your organization?
  • Represent your brand as caring, empathetic and flexible?

Download The Vulnerability Blueprint: How to Identify, Support and Retain Vulnerable Customers to learn valuable lessons on how to leverage techniques and technology to accomplish just that.