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Breaking the Chains of WFM Paradigm for Dummies


Presented By: NICE

Break outdated WFM paradigms

Traditional WFM methods of forecasting and scheduling are based on outdated paradigms from phone calls. Meet the digital reality of today with NICE True to Interval (TTI) analytics, which take into account asynchronous, periodic interactions for more accurate contact center staffing.

Seize the reality of digital channels in your contact center.

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