Home > White Papers > Featured White Papers

Attrition and the Contact Center Workforce


Presented By: Balto

Attrition is a vital issue at contact centers: every year, about 30-45% of contact center employees leave for voluntary or involuntary reasons. The Conversation Excellence Lab surveyed over 2,000 contact center employees and asked them to tell us a bit about themselves, and what they need in order to be fulfilled and successful in their roles.

Click here to download the white paper.