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Work-Life Balance for the Prepared Agent


Presented By: NICE

Companies of all types have started vying for workers in all age groups by offering similar flexibility. This has created an atmosphere of fierce competition, and contact centers must adjust to this new expectation for work-life balance in order to attract and retain agents. But delivering schedule flexibility must be done in alignment with day-to-day business needs.

Contact centers need to fill less popular shifts, provide customer support on holidays and have a certain number of agents onsite to deliver a quality customer experience day in and day out. 

This eBook will expand on what components are needed to provide the flexibility needed to help your contact center be successful. 

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