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Closing The Engagement Capacity Gap

 

As we look at the third year of data from Verint’s comprehensive Engagement Capacity Gap (ECG) research report, we know that the rise of interaction numbers combined with stagnant or shrinking budgets create a gap in the ability to provide a superior customer experience. But this year, our data has shown that some organizations have met the challenge successfully and solved this CX cost equation.

Watch the video as we discussed the findings of this year’s research report.