About the Webcast
Agentic AI isn’t replacing your team, it’s amplifying it. These next-generation AI agents go beyond simple chatbots, automating common customer service intents and completing tasks across systems to resolve issues from the front office through the back.
By taking on repetitive tasks and orchestrating end-to-end workflows, AI agents are becoming part of the contact center workforce, working alongside humans while supervisors monitor, coach, and optimize both digital and human team members for peak performance.
Join us to see how AI and humans together are reshaping customer service with faster resolutions, seamless collaboration, and more meaningful connections.
Key Takeaways:
- Automate common intents and streamline workflows across the enterprise.
- Empower agents to focus on empathy and high-value interactions.
- Equip supervisors with AI-driven insights to coach smarter and improve outcomes.
About the Presenters
Sabra Richardson , Senior Product Marketing Manager, NiCE
Sabra is a Senior Product Marketing Manager at NiCE. She has a background in data analysis, business systems, and marketing for software and IT services. She enjoys exploring the many ways technology builds customer experience, improves employee experience, and drives business transformation.
Jennifer Wilson, Director, Product Marketing, NiCE
In her current role, she’s responsible for assisting in the promotion of NiCE’s complete CX platform. Jennifer brings more than 20 years of experience in software technology that includes solution and vertical marketing, implementation services, and product management for contact center, customer engagement, knowledge management, and process automation solutions.