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The AI Plus Human Workforce - an introduction
Live Date: January 7, 2026. PLEASE SIGN IN FOR THE RECORDING.
Presented by Juanita Coley, CEO and Founder, Solid Rock Consulting
About the Webcast
The workforce is no longer human-only. As AI and automation become embedded in daily operations, leaders must rethink how work is designed, measured, and managed. This session introduces the concept of the AI + Human workforce, exploring how roles, responsibilities, and decision-making are shifting across CX and operations teams.
Attendees will walk away with:
- A clear understanding of what a blended AI + human workforce looks like in practice
- Insight into the leadership and workforce challenges emerging now, not years from now
- A framework for assessing organizational readiness for AI integration
- Key questions leaders must answer to future-proof their workforce strategy
About the Presenters
Juanita Coley, CEO and Founder, Solid Rock Consulting
With over 14 years of
industry experience, Juanita has become a Contact Center & WFM trainer,
speaker and facilitator. Coupling her talent and experience with her skillset
and passion, Juanita brings new efficiencies and optimizations to corporations
and household brand. In 2018, she published her first book “The Corporate
Playbook” and in 2022, she released her second book, “From The
Ground Up: Navigating Call Center & Tech Careers.” Juanita created the
C.E.O. plan, a program designed to provide resources on leadership, tech and
workforce management opportunities.