About the Webcast
The workforce is no longer human-only. As AI and automation become embedded in daily operations, leaders must rethink how work is designed, measured, and managed. This session introduces the concept of the AI + Human workforce, exploring how roles, responsibilities, and decision-making are shifting across CX and operations teams.
Attendees will walk away with:
- A clear understanding of what a blended AI + human workforce looks like in practice
- Insight into the leadership and workforce challenges emerging now, not years from now
- A framework for assessing organizational readiness for AI integration
- Key questions leaders must answer to future-proof their workforce strategy
