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Forecasting in an AI-Driven World

Solid Rock Consulting

Presented By: Solid Rock Consulting



Wednesday, May 13, 2026, 1PM EST

Presented by Juanita Coley, CEO and Founder, Solid Rock Consulting

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About the Webcast

Traditional forecasting models were built for human-only environments. In an AI-driven world, demand signals, capacity drivers, and performance outcomes are changing. This session explores how forecasting must evolve when humans and AI systems share the workload—and how leaders can maintain accuracy, agility, and trust in their forecasts. 

Attendees will walk away with: 

  • An updated view of forecasting inputs in AI-enabled operations 
  • Practical guidance on incorporating AI productivity and automation into demand and capacity models 
  • Common forecasting pitfalls when AI is introduced too quickly
  • A readiness checklist to evaluate whether current forecasting processes can support AI growth.

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About the Presenters

Juanita Coley, CEO and Founder, Solid Rock Consulting

With over 14 years of industry experience, Juanita has become a Contact Center & WFM trainer, speaker and facilitator. Coupling her talent and experience with her skillset and passion, Juanita brings new efficiencies and optimizations to corporations and household brand. In 2018, she published her first book “The Corporate Playbook”  and in  2022, she released her second book, “From The Ground Up: Navigating Call Center & Tech Careers.” Juanita created the C.E.O. plan, a program designed to provide resources on leadership, tech and workforce management opportunities.