Home > Live Webcasts
Forecasting in an AI-Driven World
Live Date: May 13, 2026. PLEASE SIGN IN FOR THE RECORDING.
Presented by Juanita Coley, CEO and Founder, Solid Rock Consulting
About the Webcast
Traditional forecasting models were built for human-only environments. In an AI-driven world, demand signals, capacity drivers, and performance outcomes are changing. This session explores how forecasting must evolve when humans and AI systems share the workload—and how leaders can maintain accuracy, agility, and trust in their forecasts.
Attendees will walk away with:
- An updated view of forecasting inputs in AI-enabled operations
- Practical guidance on incorporating AI productivity and automation into demand and capacity models
- Common forecasting pitfalls when AI is introduced too quickly
- A readiness checklist to evaluate whether current forecasting processes can support AI growth.
About the Presenters
Juanita Coley, CEO and Founder, Solid Rock Consulting
With over 14 years of
industry experience, Juanita has become a Contact Center & WFM trainer,
speaker and facilitator. Coupling her talent and experience with her skillset
and passion, Juanita brings new efficiencies and optimizations to corporations
and household brand. In 2018, she published her first book “The Corporate
Playbook” and in 2022, she released her second book, “From The
Ground Up: Navigating Call Center & Tech Careers.” Juanita created the
C.E.O. plan, a program designed to provide resources on leadership, tech and
workforce management opportunities.