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Forecasting in an AI-Driven World

Presented By: Solid Rock Consulting

Wednesday, May 13, 2026

Presented by Juanita Coley, CEO and Founder, Solid Rock Consulting

About the Webcast

Learn how to predict demand, capacity, and performance when both humans and AI share the workload. Learn strategies and hear real-world examples to stay ahead.

About the Presenters

Juanita Coley, CEO and Founder, Solid Rock Consulting

With over 14 years of industry experience, Juanita has become a Contact Center & WFM trainer, speaker and facilitator. Coupling her talent and experience with her skillset and passion, Juanita brings new efficiencies and optimizations to corporations and household brand. In 2018, she published her first book “The Corporate Playbook” and in 2022, she released her second book, “From The Ground Up: Navigating Call Center & Tech Careers.” Juanita created the C.E.O. plan, a program designed to provide resources on leadership, tech and workforce management opportunities.