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Scheduling for Hybrid Teams
Live Date: July 15, 2026. PLEASE SIGN IN FOR THE RECORDING.
Juanita Coley, CEO and Founder, Solid Rock Consulting
About the Webcast
Scheduling is no longer about filling shifts—it’s about orchestrating work across humans, bots, and automated workflows. This session focuses on how to design flexible, dynamic schedules that support hybrid teams while maintaining service levels, efficiency, and employee experience.
Attendees will walk away with:
- A new scheduling mindset suited for hybrid human-AI environments
- Principles for balancing flexibility with operational discipline
- Examples of how automation changes scheduling assumptions and constraints
- Actionable steps to modernize scheduling practices without disrupting performance
About the Presenters
Juanita Coley, CEO and Founder, Solid Rock Consulting
With over 14 years of
industry experience, Juanita has become a Contact Center & WFM trainer,
speaker and facilitator. Coupling her talent and experience with her skillset
and passion, Juanita brings new efficiencies and optimizations to corporations
and household brand. In 2018, she published her first book “The Corporate
Playbook” and in 2022, she released her second book, “From The
Ground Up: Navigating Call Center & Tech Careers.” Juanita created the
C.E.O. plan, a program designed to provide resources on leadership, tech and
workforce management opportunities.