Augment CXM

Augment CXM is a navigation system for the contact center built off of hundreds of millions of customer interactions. It provides real-time guidance to every agent, on every turn of the conversation, enabling novice agents to navigate customer queries like veterans.

Our product is backed by three breakthrough technologies:

1. A semantic deep learning engine: Analyze more than keywords, with an AI built to understand full conversations

2. Predictive KPIs: The ability to know the KPI of any conversation. Even without the customer completing a survey

3. Real-time analysis: Review and analyze each and every turn of the conversation, the moment it happens in true real-time

Products by Augment CXM

Augment CXM

Augment you agents with AI providing:

- Real-time agent conversational guidance by artificial intelligence

- Predictive analytics for CSAT / NPS

- RPA for basic agent functions

- Interaction Analytics

- Analytics Quality Management

Read more about Augment CXM

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