Cloudlinx
Cloudlinx is a national practice leader in migrating legacy contact center technology to a cloud-based environment. Whether it means mitigating the challenges of moving to a virtualized call center or ensuring the benefits from doing so, Cloudlinx delivers guidance and executive level sponsorship to contact centers from the start of RFP to completion of the cutover.
With a twenty year history in managing complex telecommunication network design for call centers, the team at Cloudlinx has the experience and industry insight to help contact centers both large and small avoid the unforeseen mistakes in committing to a cloud based provider, before they make them.
Cloudlinx has the expertise to help any organization select the right carrier, protect from overspending, negotiate with industry leverage, manage the operational cut-overs and then support you on an ongoing basis, all at no cost to the client.
Through our strategic partnerships with the major contact center providers, we can custom deliver a Total Cost of Ownership road map to your organization along with helping you understand and eliminate the mistakes in selecting a CCaaS provider.
http://www.cloudlinx.com
Products by Cloudlinx
Contact Center to Cloud Migration
Cloudlinx is a national practice leader around selection of a cloud based contact center solution, having worked with call centers both large and small for the past five years and having a successful track record in managing migrations with urgent timeframes for thousands of CCaaS agents.
Our unique four step process (Collaboration, Strategic Sourcing, Implementation and Ongoing Management), allows client to make informed buying decisions with a migration roadmap that is tailored to their needs and not the vendors. With over 20 years’ experience in managing complex contact center telecommunication networks, our team has the industry insight to help you see and avoid all the mistakes in selecting a vendor and managing a migration to cloud based environment.
Now more than ever, contact centers need to understand how other cloud integrations will impact their agents with Omnichannel, CRM, WFM, Knowledge Management and UCaaS all having an impact on performance and a bottom line ROI for their investment in a CCaaS platform. With a no cost partnership with Cloudlinx, making the right vendor selections and executing on projected timeframes is guaranteed and supported by our experience.
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