Creative Virtual – V-Person Live Chat™

About Creative Virtual

Creative Virtual, winner of the Queen’s Awards for Enterprise: Innovation 2017, is a global leader in conversational self-service solutions that bring together humans and artificial intelligence to enable anywhere, anytime customer and employee engagement. Leading global organizations rely on our award-winning V-Person™ technology to improve their support experience, reduce costs, increase sales and build brand loyalty.

Backed by an experienced, expert team as well as an extensive partner network, our innovative virtual agent, chatbot and live chat solutions, along with our knowledge management and business intelligence platform, empower organizations to provide consistent, accurate, personalized and seamless omnichannel engagement.

About V-Person Live Chat™

V-Person Live Chat is Creative Virtuals industry-defining live chat technology that combines self-service chatbots and human customer service agents for a fully integrated support experience.

  • Intelligent Virtual Agent (IVA) assistance
    • Seamless Transfer of customer information from self-service to agent
    • Real Time Reporting
  • Multi-channel - Omni Channel
    • Unified contact channels
    • Unified Administration
    • Unified Reporting
    • Unified Comminications
  • WEB Capability
    • Web Chat Capability
    • Web Virtual Assistance
    • Web Self - Service
  • Voice of the Customer
    • Survey Tools
    • Web surveying
    • Voice of the employee
    • Enterprise feedback management
  • Language Capabilities
    • Multi Language Capabilities
  • Other
    • Knowledge Management
  • Chat
    • SMS/Text
    • Facebook Chat
  • Integration
    • Systems Integration
    • CRM Integration
    • Salesforce Integration
    • Microsoft Integration
    • SugarCRM Integration
    • Front and Back Office Integration
    • Other Consulting Services
    • Data Recovery Services

Directory Categories

  • Chat and Virtual Agents
  • Help Desk
  • Multichannel and Omnichannel Call Center