Creative Virtual
– V-Portal™
About Creative Virtual
Creative Virtual, winner of the Queen’s Awards for Enterprise: Innovation 2017, is a global leader in conversational self-service solutions that bring together humans and artificial intelligence to enable anywhere, anytime customer and employee engagement. Leading global organizations rely on our award-winning V-Person™ technology to improve their support experience, reduce costs, increase sales and build brand loyalty.
Backed by an experienced, expert team as well as an extensive partner network, our innovative virtual agent, chatbot and live chat solutions, along with our knowledge management and business intelligence platform, empower organizations to provide consistent, accurate, personalized and seamless omnichannel engagement.
About V-Portal™
V-Portal is Creative Virtual's knowledge management, workflow management and business intelligence reporting platform that provides tightly integrated editing, testing, workflow and reporting functionality for V-Person virtual and human agents.
- Multi-channel - Omni Channel
- Unified contact channels
- Unified blending
- Unified Administration
- Unified Reporting
- Unified Comminications
- WEB Capability
- Web Chat Capability
- Web Virtual Assistance
- Web Self - Service
- Analtyics
- Desktop Analytics
- Big Data Analytics
- Data Driven Design
- Voice of the Customer
- Survey Tools
- Web surveying
- Voice of the employee
- Enterprise feedback management
- Workforce Management
- Automated Workflows
- Support Languages
- Access by Individual User
- Language Capabilities
- Multi Language Capabilities
- Integration
- Systems Integration
- CRM Integration
- Salesforce Integration
- Microsoft Integration
- SugarCRM Integration
- Front and Back Office Integration
- Other Consulting Services
- Data Recovery Services