i2x GmbH

Every customer conversation is rich with valuable data and information. i2x leverages the power of artificial intelligence to transform the human voice into actionable insights at the speed of a face-to-face conversation. i2x captures, understands, and delivers knowledge from phone conversations to optimize business processes, drive conversions, and consistently delight customers.

Products by i2x GmbH

i2x Call Analytics and Communication Coaching

i2x currently supports both English and German conversations. i2x’s speech recognition technology seamlessly integrates with existing contact center solutions to generate targeted insights for both agents and managers – shedding light on specific customer needs, best practices, and strategic priorities.

i2x increases productivity by performing the following tasks exceptionally well and at an unprecedented speed: 1) Transcribing and collecting data from phone conversations 2) Analyzing the data, 3) Coaching users by providing personalized, contextually relevant feedback, messages, and next-best actions to deliver superior customer experiences.

What sets i2x apart in the conversation analytics and coaching space is our real-time, automatic recording and transcription capabilities. i2x’s automatic speech recognition system learns user, company, and domain-specific vocabulary to ensure high accuracy transcription and customization.

Read more about i2x Call Analytics and Communication Coaching

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