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Beyond Metrics - From Numbers to Meaningful Outcomes

Presented By: CrmXchange

Wednesday, October 21, 1pm Eastern

Sheri Greenhaus, Moderator, CrmXchange

About the Webcast

This roundtable explores how organizations can move past traditional KPIs to uncover the real drivers of customer experience and operational success. Panelists will share practical strategies for translating data into meaningful actions that improve agent performance, elevate customer satisfaction, and strengthen business outcomes. Attendees will gain a clearer understanding of which metrics truly matter—and how to use them to create lasting, measurable impact.

About the Presenters

Sheri Greenhaus, Managing Partner, CrmXchange, Moderator

Sheri Greenhaus is a CX and contact center veteran with 30+ years of industry experience. After starting her career at Dun & Bradstreet in one of the first automated outbound call centers, she went on to leadership roles at Hart Hanks Telemarketing and CRC Information Systems. In 1995, she co‑founded CrmXchange, now a leading online resource for CX and contact center professionals. As Managing Partner of CrmXchange and eCRMevents, she drives thought leadership through event moderation, executive interviews, and virtual conference production.