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Best Practices – Reduce Agent and Customer Effort

CrmXchange

Presented By: CrmXchange



Wednesday, December 10, 1pm Eastern

Presented by NiCE and Verint

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About the Webcast

This panel will discuss how making it easier for your agents results in happier customers.

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About the Presenters

Sheri Greenhaus, Managing Partner, CrmXchange, Moderator

For over two decades Sheri Greenhaus has been involved in nearly every aspect of contact center management. At CRC Information Systems, where she was Vice President of Marketing, Sheri was responsible for sales and marketing strategies for this call center database company. As Director of Hart Hanks Telemarketing, Sheri oversaw the Hart Hanks call center operation.