Balto
– Real-Time Guidance
About Balto
Balto's Real-Time Guidance Platform drives contact center success with happier, more engaged agents and more effective managers. With three Real-Time Products built on proprietary AI, Balto builds an ecosystem of best practices and makes winning conversations repeatable.
About Real-Time Guidance
Real-Time Guidance helps agents say the right thing on every call with smart checklists and dynamic prompts. Using proprietary AI built on advanced natural language processing, Real-Time Guidance helps contact centers increase conversion rates, deliver exceptional service, and stay compliant.
- CTI
- Screen Pop
- DeskTop Integration
- Analtyics
- Big Data Analytics
- Data Driven Design
- Workforce Management
- Automated Workflows
- Support Agent Preferences/bidding
- Allow manual manipulation and editing
- Track and Support historical agent adherence
- Track and Support real-time agent adherence
- Performance Management
- Implement targets to groups/functions
- Compare employee performance against peers
- Link Objectives to targets/rewards
- Help identify strengths and weaknesses
- Gamification
- Training and Coaching
- agent coaching
- elearning
- classroom training
- Quality Monitoring
- Web interface
- Speech Analytics
- Analytics based on keywords or phrases
- Flexible rules editor
- Integrated Reporting
- Compliance monitoring
- Number of Agents
- 1 - 50 Agents
- 51 - 150 Agents
- 151 - 250 Agents
- 251 - 500 Agents
- 501 - 1000 Agents
- Over 1000 Agents