Balto
– Real-Time QA
About Balto
Balto's Real-Time Guidance Platform drives contact center success with happier, more engaged agents and more effective managers. With three Real-Time Products built on proprietary AI, Balto builds an ecosystem of best practices and makes winning conversations repeatable.
About Real-Time QA
Real-Time QA automatically scores 100% of calls so contact center leaders can focus on improving conversations – not on scoring them.
- Workforce Management
- Track and Support historical agent adherence
- Track and Support real-time agent adherence
- Performance Management
- Provide Performance Management Scorecard
- Compare employee performance against peers
- Help identify strengths and weaknesses
- Track individuals training requirement
- Link specific areas of skill development
- Quality Monitoring
- Real-time monitoring of voice and screen
- Web interface
- Speech Analytics
- Analytics based on keywords or phrases
- Integrated Reporting
- Compliance monitoring
- Number of Agents
- 1 - 50 Agents
- 51 - 150 Agents
- 151 - 250 Agents
- 251 - 500 Agents
- 501 - 1000 Agents
- Over 1000 Agents