CallFinder
CallFinder is an affordable, cloud-based call recording and speech analytics application that allows businesses to easily record and analyze customer conversations to generate more business, retain customers, work more effectively and gather critical business insights. This advanced audio mining technology finds specific spoken phrases within call recordings and identifies and categorizes calls that cover business challenges such as customer satisfaction, workforce training, business and competitive intelligence, marketing effectiveness, script compliance, dispute resolution, and more. Whether your goal is to gain competitive intelligence, monitor agent performance, or measure the customer experience with specific products and services you offer, CallFinder will deliver a vast amount of business intelligence, easily and affordably.
Products by CallFinder
Automated Call Scoring
You need to assess individual agents and teams. With CallFinders call scoring solution, you can accomplish both with consistency and accuracy.
You’ll gain a comprehensive understanding of how your agents are performing with call scoring. CallFinder enables the precise review of every call your agents field, pinpointing areas where they are struggling while highlighting their strengths.
This allows you to facilitate and track individual agent and team progress by setting goals and formulating metrics around company standards and procedures. CallFinder allows you to develop a reliable method for evaluating
agent-customer conversations, while delivering a consistent scoring methodology across individual agents and teams.
Let CallFinder help you accelerate agent training and enhance skill-building by providing timely feedback with real-time call review and automated delivery of scorecard reports.
Read more about Automated Call Scoring
Speech Analytics
CallFinder is a market-leading provider of cloud-based speech analytics technology that is powerful, affordable, and easy to use. It enables small and medium size businesses to improve agent performance, automate quality monitoring, and provide a superior customer experience.
We deliver our highly scalable technology across a wide range of industries including retail & wholesale, catalogers, finance and banking, insurance, collections, manufacturing, utilities, and more.
CallFinder indexes and categorizes 100% of your customer-agent interactions in near real-time, transforming the unstructured, unleveraged data contained within conversations into actionable business intelligence.
With CallFinder, you can create searches to aggregate data into designated categories and generate automated reports to inform your business of what customers are saying and how agents are performing.
Call categorization is a critical piece of indexing and analyzing the thousands of conversations taking place between your employees and your customers
every day. CallFinder automates the categorization of every conversation using customized key phrases. By categorizing your calls, you can easily
access, review, and analyze agent-customer conversations to obtain business insights, identify patterns and trends, and make strategic decisions to move your business forward.
Businesses use CallFinder to better understand the big picture, including the impact of agent performance, and the effect on the customer experience. With our speech analytics and quality monitoring technology in place, you have the tools that provide the insights to close knowledge gaps that exist in any department or business unit, and leverage the intel gained to make operational and organizational improvements that contribute to a healthier bottom line.
Learn more at https://www.mycallfinder.com
Read more about Speech Analytics