Home > Columns > CRM Columns

The Best Customer Service Software Platforms

Contributed Article by Sophia Diachenko

Are you looking to make your customer service operations more efficient? As businesses compete in increasingly competitive markets and the need to provide top-notch customer experience grows, it’s essential to have an effective strategy in place.   

If you hire a dedicated development team, it creates top-notch customer service software platforms that can help streamline customer interactions, track data, and reduce overall costs.

Utilizing good customer service software can be a significant advantage for any business, allowing for smooth communication with customers, streamlining services, and improving the organization overall. 

This blog post will explore some of the best customer service software solutions available today to help you stay ahead of your competitors.

What is customer service software?

Customer service software is computer software that helps businesses manage customer interactions and records. 

It can include managing customer profiles, tracking customer interactions across channels (such as telephone, email, chat, social media, and direct mail), routing customers to the most appropriate representative or department, and generating reports on customer interactions.

Some customer service software also includes tools for automating customer support tasks, such as handling common requests or providing self-service options to customers. 

Many also offer integrations with other business applications (such as CRM systems) to provide a complete view of each customer.

How does customer service software work?

Customer service software works by automating the process of customer service. This can include automating taking customer orders, tracking customer accounts, and resolving customer issues. Customer service software can also help companies better track and manage customer interactions. 

By automating these processes, customer service software helps to improve efficiency and accuracy in the workplace. Additionally, it can help to enhance communication between customers and employees.

Top 10 Customer Service Software Platforms

Now, look at some of the best customer service software solutions available today.

1. Zoho Desk

Zoho Desk is a comprehensive customer service software platform that helps businesses manage and respond to customer inquiries and complaints quickly and effectively. It offers a range of features such as tickets, chats, email management, call center capabilities, and more.

The platform also offers robust reporting tools that give businesses insights into customer behavior, satisfaction levels, and more. Plus, Zoho Desk integrates with other Zoho business applications, such as CRM and salesforce automation, to provide a more holistic view of customers and their interactions with the business.

Overall, Zoho Desk is an excellent choice for businesses looking for a powerful yet easy-to-use customer service application solution.

2. Chamaileon

Chamaileon is a Desk customer service software platform that enables businesses to manage customer support through a help desk, email, chat, and social media. The platform helps companies to improve customer satisfaction by providing a more efficient way to track and respond to customer inquiries.

Chamaileon offers a variety of features that allow businesses to manage their customer support operations more effectively. These features include:

- A help desk that allows businesses to track and respond to customer inquiries via email, chat, and social media;

- A knowledge base that provides customers with self-service support options;

- Chatbots that can automate the process of answering common questions;

- Reporting tools that provide insights into customer interactions and support performance;

- Integrations with other business applications such as CRM and salesforce automation;

- And more.

Chamaileon is a powerful customer service software platform that can help businesses manage customer support operations more effectively.

3. LiveAgent

LiveAgent is a cloud-based customer service platform enabling businesses of all sizes to provide superior customer support. The platform offers many features, including help desk ticketing, chatbots, social media monitoring, a knowledge base, and more.

Over 100,000 businesses use LiveAgent in over 170 countries. The platform has received numerous awards, including the Stevie Award for Customer Service Department of the Year and the Capterra Top Rated Software for Small Businesses award.

The LiveAgent Desk team is available 24/7 to answer any questions about the software.

4. Hive

Hive is a customer service software and the only project management platform designed by its users. Whether running an international marketing team, working at an ad agency, or executing a product launch, you’ve got unique requirements. 

This platform will allow you not only to visualize and track your progress in real time but also to improve your work with clients, thanks to the systematization of all work processes. Thus, your customer service process will become better and more organized, which will undoubtedly have a positive impact on your business as a whole.

5. Snov.io

Snov.io is a Desk customer service software platform that enables companies to manage their customer support operations more efficiently and effectively. The platform offers a wide range of features and functions that help companies to streamline their customer support operations, including:

- A ticketing system that allows companies to track and manage all customer support requests

- A knowledge base that enables companies to create and store information about their products and services, making it easy for customers to find the information they need

- Rich media functionality that allows companies to embed videos, images, and other multimedia content into their tickets and knowledge base articles

- A reporting system that provides managers with detailed insights into the performance of their customer support operations

- And more.

6. EasyDMARC

EasyDMARC is Desk's complete customer service platform that helps businesses manage customer interactions, support cases, and inquiries. It includes a robust ticketing system, helpdesk, chatbot capability, and more. With EasyDMARC, companies can automate many customer service tasks and improve customer responsiveness.

7. Klaviyo

Klaviyo is a desk customer service software platform that helps businesses manage and monitor the customer service process. It provides a range of features, such as ticket management, contact management, and reporting.

The platform also integrates with other business software, such as Salesforce and Zendesk, to provide a unified view of customer interactions. This allows businesses to quickly identify and respond to any issues or opportunities arising from customer service interactions.

Klaviyo is priced based on the number of contacts a business has, with discounts available for larger customers. A free trial is also available.

8. Sendx.io

Sendx.io offers a comprehensive Desk Customer Service Software Platform that enables businesses to manage and automate their customer service operations. The platform features a ticket management system, chatbots, a knowledge base, and reporting tools. It also integrates with popular third-party applications like Zendesk and Salesforce.

The platform is designed to help businesses streamline their customer service operations and improve customer satisfaction. Sendx.io's platform is cloud-based and can be accessed from anywhere worldwide. And it's mobile-friendly so that enterprises can manage their customer service operations on the go.

9. Aircall

Aircall is a Desk phone customer service software platform that lets you manage customer service infrastructure through desk phones without having to use your cell phone. It integrates with all the major CRM and Help Desk platforms and provides a variety of features, including:

- Call routing

- Automatic call recording

- Voicemail transcription

- Dial by name directory

You can also use Aircall to make outgoing calls and set up conference calls. The best part is that Aircall is free for the first two users! Sign up for an account on their website to get started.

10. Jira Service Management

Jira Service Desk is a customer service software platform that enables businesses to manage and track customer interactions through a help desk interface. It integrates with Jira Software, providing a central location for issue tracking and resolution, as well as contact management and reporting.

Features of the Jira Service Desk include:

-Help desk ticketing system

-Contact management

-Asset management

-Knowledge base management

-Reporting and analytics

The platform is designed to provide an efficient way for customer service teams to manage and track customer interactions. It also integrates with Jira Software, providing a central location for issue tracking and resolution.

The benefits of using customer service software platforms 

1. Increased efficiency 

Customer service software platforms provide a more streamlined and efficient customer service experience. This is because all customer interactions are centralized in one place, making it easier for agents to locate and respond to inquiries. 

2. Improved customer satisfaction

The use of customer service techniques platform has improved customer satisfaction levels. This is because customers appreciate the ability to quickly find information and communicate with a company conveniently and consistently. 

3. Increased agent productivity

By automating specific tasks and providing agents with the tools they need to be more productive, customer service software platforms help to increase agent productivity. 

Let’s Sum Up

After reading this blog post, you should better understand the best customer service software platforms. You also know what to look for when choosing a customer service platform and some essential features that they offer. If you are interested in trying out any of these platforms, we suggest contacting the company and asking for a free trial. This will allow you to test the software and see if it is a good fit for your business before committing. Do you have any experience with customer service software platforms? If so, let us know which ones you used and your thoughts in the comments below.