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2024 Roundtable Series

 Presented By: CrmXchange


February -  Tech Tank - Preparing for the Future of WFM 
July -  Best Practices in Workforce Optimization
August -  Megatrends to Watch for in 2025 and Beyond
September -  Best Practices - Seamless Customer Experience: Combining AI, VA and Live Agents 
October -  Best Practices - Revolutionizing Customer Service - Tackling Customer Service Challenges for Exceptional Experiences
December -  Best Practices - Reduce Agent and Customer Effort