CRMX Preferred Vendor
Calabrio ONE Workforce Optimization Suite
Calabrio Workforce Management
Calabrio Quality Management
Smarter Quality Management. Better Customer Experiences. Capture & Evaluate Every Customer Interaction.
Every interaction is an opportunity. Strengthen relationships, deepen loyalty and drive measurable impact across your business. Automate recording and reporting and streamline evaluations - so you can spend more time coaching and leading. Create shorter feedback looks to engage and motivate agents. Use intelligent analytics to focus your attention where it matter most. Let the voice of the customer lead the way to consistent, outstanding customer experiences. Tune out the noise and hone in on the insights you need to meet your contact center goals and drive business value.
Drive consistency across every channel - calls, emails, chats, social media - capture and evaluate every interaction for customer service quality.