Inbenta

About Inbenta

 

About Inbenta

• Intelligent Virtual Agent (IVA) assistance
  • Visual IVR
  • Seamless Transfer of customer information from self-service to agent

• Social Media
  • Social Media Monitoring

• Multi-channel - Omni Channel
  • Unified Reporting

• WEB Capability
  • Web Chat Capability
  • Web Virtual Assistance
  • Web Self - Service

• Analtyics
  • Desktop Analytics

• Voice of the Customer
  • Survey Tools
  • Social Media Monitoring

• Performance Management
  • Help identify strengths and weaknesses

• Quality Monitoring
  • Analytics based on keywords or phrases
  • Integrated Reporting

• Language Capabilities
  • Multi Language Capabilities
  • Multi Lingual text analysis

• Other
  • Customer Support Ticket Management

Directory Categories

• Cloud Contact Center Solutions
• Customer Experience Feedback and Analysis
• Call Center Agent Monitoring Software
• Language Services and Language Interpretation
• Multichannel and Omnichannel Call Center
• Social Media - Social CRM
• Interactive Voice Software