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How to Thrive in an Economic Recession
- Presented by Convergys
It is unlikely that 2009 is going to be a banner year for anyone: while service budgets are under scrutiny and maintenance renewals become more difficult, customer expectations for better and more sophisticated service continue to rise. But that doesn’t mean service and support organizations will be unable to meet these heightened expectations, or that big cuts to operational budgets will necessarily occur. Service revenues have become the economic engine for software and hardware firms, protecting support operations from indiscriminate cuts that would impact customer satisfaction and loyalty. The key to success is finding ways to further streamline operations, as well as increase service revenues—not easy after a decade of ―working smarter not harder‖ has created highly productive, extremely lean service and support operations.
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Sales Management Challenges in 2009
- Presented by Drew Stevens Consulting
Sales Management Challenges in 2009 The economic year is taking a grave toll on all attitudes and behaviors. Selling professionals, sales managers and business owners are having a very difficult time trying to meet goals and remain profitable. In addition, as further economic news reverberates retaining clients beckons other issues. While many believe that there is an end in site, managers have other issues‐ maintaining productivity!
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Secrets of Lead Generation
- Presented by Drew Stevens Consulting
Lead generation is a vital aspect for any organization. Prospective leads are the source for new revenues. Leads when properly handled create a funnel of activity for present and future growth. However, with the time, expense and requirement for ROI, many organizations typically collect leads without the proper follow through. It is imperative to understand that lead generation is a vital portion of the marketing process and requires a strategy.
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