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Join our “Great Debates” where leading industry suppliers and their
customers discuss top issues that are facing contact centers today.

2010 Schedule

• On line debate on issues concerning: Analytics - February 19th, 2010 
• On line debate on issue concerning Social Media - April 1st, 2010 
• On line debate on issues concerning: Unified Communications - April 29th, 2010 
• On line debate on issues concerning: Quality Assurance/Monitoring - May 27th, 2010 
• On line debate on issues concerning: Workforce Management - July 8th, 2010 
• On line debate on issues concerning: Speech Strategies - Novermber 16th, 2010

2009 Schedule

• On line debate on issues concerning: Speech Self Service - August 20th, 2009 
• On line debate on issues concerning: Multi-Channel- December 1st, 2009

View Past Great Debates