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Join our “Great Debates” where leading industry suppliers and their
customers discuss top issues that are facing contact centers today. 

2012 Schedule 

• On line debate on issues concerning: Analytics – February 7th
• On line debate on issues concerning: Workforce Management – June 28th
• On line debate on issues concerning: Unified Communications – August 21st
• On line debate on issues concerning: Quality Asssurance/Monitoring – October 11th

  2011 Schedule 

• On line debate on issues concerning: Analytics - February 25, 2011 
• On line debate on issues concerning: Workforce Management - June 28, 2011 
• On line debate on issues concerning: Unified Communications - August 16, 2011 
• On line debate on issues concerning: Quality Assurance/Monitoring - October 7, 2011    

2010 Great Debates 

• Debate - Meeting Customer Needs in a Multi-Channel World
  - November 2010, Don Van Doren, president of Vanguard Communications and principal of UniComm Consulting

 

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