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News and Press Releases

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If you’re looking for the latest information on the customer service industry, you’ve come to the right place. CRMXchange provides information from vendors all over the globe.


Customer Service Management covers a wide range of topics—from the latest software technology and business practices to vendor donations and business transactions. All of which have an impact on your call centers. Articles posted below are from the past three months to present. 

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DatePress Release
7/30/2014 Avere Selected by Inova for Access to the World’s Largest Genome Sequence Database
7/30/2014 European Operators could Save Millions with Better Mobile Payments Compliance Management
7/30/2014 Kroll Ontrack announces data recovery capabilities for VMware Virtual SAN
7/30/2014 G4S Technology and ENTERTECH SYSTEMS Partner to Provide UK Enterprise-level Integrated Biometric Security Solutions with Suprema Technology
7/29/2014 2014 Satmetrix EMEA Customer Experience Conference advances your career with real-world experience and thought leadership
7/29/2014 Transera’s Newest Customer Engagement Analyzer To Advance How Contact Centers Analyze and Derive Insights from Customer Interaction Data
7/29/2014 Site24x7 Launches Partner Program to Expand Cloud Application Performance Management Ecosystem
7/29/2014 European IT & Software Excellence Awards 2015 announced
7/29/2014 Flexera Software s AdminStudio Suite 2014 Addresses Security & Reliability Concerns for Mobile Application Management
7/29/2014 Polish healthcare industry to benefit from specialist health data management solution
7/29/2014 Six Best Practices to Assure PCI Compliance
7/28/2014 Etherios Achieves Salesforce Fullforce Master Program Certification for Salesforce1 Service Cloud
7/28/2014 Final call for startup savings and chance to win part of $1million valued prize pot: Tech Trailblazers Awards early-bird deadline Thursday 31st July
7/28/2014 Xytron warns of DIY data recovery, opening hard drives in non clean room conditions
7/28/2014 Information Builders Wins Best in Biz International Award 2014
7/28/2014 ORC Turns to SpeechStorm for Phone-based IVR Survey Solution
7/28/2014 Tquila Hires Public Sector Expert To Help Deliver Industry-Specific Technology Solutions
7/28/2014 LitWorks and Espion Introduce eDisclosure and Litigation Support Training Programme in the UK
7/28/2014 Lumesse weathers the storm with cloud technology from NewVoiceMedia
7/25/2014 Certain Streamlines Configuration and Deployment of Personalized Mobile Event Apps
7/25/2014 New interactive resource from NewVoiceMedia offers a compelling insight into customer communication around the world
7/24/2014 noHold Joins the LANDESK One Partner Program to Create the Next Generation Help Desk
7/24/2014 Pelco by Schneider Electric Chooses bpm’online to Automate Sales in 26 Countries
7/24/2014 Voxox Announces Multiple New Features of Its Virtual PBX Service “Cloud Phone”
7/24/2014 MobileIron flexes its customer experience muscles with NewVoiceMedia’s powerful cloud contact centre technology
7/24/2014 Nexidia Announces Enhancements to Live Collection Assistant, the Real-Time Monitoring and Decisioning Solution for the Collections Industry
7/24/2014 telent boosts cyber security with major investment in CNS Group
7/24/2014 ULINE DISTRIBUTES ACCURATE DATA AND IMPROVES PRODUCT ONBOARDING WITH STIBO SYSTEMS MDM
7/24/2014 European Leaders appoints former Google global director to lead talent development team
7/24/2014 ManageEngine Launches WiFi Monitor Plus
7/24/2014 Criteo unlocks global revenue potential for digital marketers in more than 130 markets
7/24/2014 Demand Revs Up Avaya Fast-Track to the Cloud Initiative
7/24/2014 Videocon launches new online and TV shopping channel based on Intershop
7/24/2014 Eptica accelerates growth in Q2 with largest ever quarterly revenues
7/23/2014 Prosodie-Capgemini Selects Voxbone to Drive International Growth of Its Odigo Contact Center Solution
7/23/2014 Confirmit Genius™ Unearths Hidden Truths in Social Media and Free-Form Content
7/23/2014 Flexiant Continues Innovation with Release of Flexiant Cloud Orchestrator V4.2
7/23/2014 SalesMethods Closes Record Fiscal Year Fueled by Customer Adoption
7/22/2014 NewVoiceMedia creates jargon buster guide for the call centre industry
7/22/2014 Scandit Adds Major US Retail and Supply Chain Brand Names to Growing List of Customers
7/22/2014 Leading E-Commerce Firm Shifts Contact Center Operations to inContact’s Multi-Channel Cloud Platform
7/22/2014 inContact Sets Second Quarter 2014 Conference Call
7/22/2014 Appboy Launches Multivariate Testing for Increased Messaging Engagement
7/22/2014 LANDESK Delivers Greater Freedom and Increased Productivity with New Features to its Total User Management Suite
7/22/2014 F4F signs global OEM agreement with SAP to deliver real-time supply-chain data and precision analytics to the agricultural sector
7/22/2014 SAP Offers ERP and CRM Trials in the Cloud Powered by Rapid-Deployment Solutions
7/22/2014 NaviSite DaaS Solution Selected by PMGC to Power SmartDesk Virtual Environment
7/21/2014 HH Global Wins Spot on The Sunday Times HSBC International Track 200
7/21/2014 Many Visualfiles and SolCase Users Benefiting from the Significant Enhancements Within Lexis Visualfiles 2014
7/21/2014 Gartner positions Attenda in the Challengers Quadrant of the Gartner Magic Quadrant for Cloud-Enabled Managed Hosting, Europe
7/18/2014 Indigo 4 Systems joins EMIS Group
7/17/2014 Zoho Completes Service Organization Controls 2 (SOC 2) Report Under AT Section 101
7/17/2014 Leading Advertising Technology Company SponsorPay Rebrands as Fyber
7/17/2014 Fonetic and Tango Networks bring mobility to voice biometrics and compliance recording for global trading floors
7/17/2014 Flexera Software Receives BMC Software Technology Alliance Program Validation for FlexNet Manager Suite Integration with Multiple BMC Solutions
7/17/2014 Global Spending on Facebook® Ads Increases More than 50% Year-on-Year According to Kenshoo Study
7/17/2014 Citicus introduces asset risk triage capability
7/16/2014 ManageEngine Advances Security Intelligence with Log Data for Third-Party Tools
7/16/2014 Rakuten Selects Computop Paygate for its Online Payment Processing
7/16/2014 Tesco signs contract renewal with Steria to deliver mission-critical IT services
7/16/2014 CRedit360 delivers world s first German language GRI G4-certified sustainability software solution
7/16/2014 New research reveals the power of the consumer in a ‘social media era’
7/15/2014 Perforce Introduces Parallel Sync Capability to Accelerate Software Development
7/15/2014 Perforce Introduces Industry’s First Federated Versioning Capabilities
7/15/2014 Noble Systems Receives 2014 Product of the Year Award for Patented TCPA Compliance Solutions
7/14/2014 Innovative Managed Care Provider Transitions from Premise Software to inContact Cloud Contact Center Solution
7/14/2014 Over half of UK SMBs to replace IT infrastructure in next 12 months
7/14/2014 SDL Study Reveals Channels Are Irrelevant to Consumers
7/14/2014 Automated Patch Management Saves Attenda 40 Engineering Hours a Month
7/11/2014 intelligent Print Recognition (iPR™) gathers pace
7/10/2014 Avere Systems Cracks the Code for Hybrid Cloud Storage; Raises $20 Million to Accelerate Growth
7/10/2014 IMImobile wins 3 Mobile Innovations Awards for work with Mobile by Sainsbury’s, O2 and Universal Music Group
7/10/2014 Technology alone will not drive the success of wearable devices says Beecham Research
7/10/2014 GaugeMap Brings River Data to Life for the First Time via Twitter
7/10/2014 Tquila Confirms Its Commitment To Salesforce Excellence As Two More Consultants Achieve Certified Technical Architect Award
7/9/2014 Alorica Expands Its Business Within the Dominican Republic
7/9/2014 Firstsource Launches First WF SuiteTM
7/9/2014 SCANLIFE MOBILE APP NOW OFFERS PERSONALIZED DIGITAL DEALS
7/9/2014 Study Shows 35.000 Contact Centers Employing 3.7 Million People in 30 European Countries in 2013
7/9/2014 Tech Trailblazers Tech Startup Index highlights social media and promotional divide between Europe and US startup culture
7/9/2014 Athlon Launches Test Tracker for Investec Test Cricket
7/9/2014 Leading Retailers Adopt Pricing Policies Consistent With The Economic Upswing
7/9/2014 Securing Your Virtual Environment
7/9/2014 NewVoiceMedia secures $50m funding to accelerate growth
7/8/2014 Ventana Research Evaluates New Release of Nexidia Interaction Analytics 11.0 as “Next Generation Customer Analytics”
7/8/2014 Brocade Gen 5 Fibre Channel SAN Solutions Provide High-Performance Foundation for EMC Enterprise and All-Flash Storage Systems
7/8/2014 AdaptiveMobile Joins Intel® Network Builders Program to provide NFV-Ready Service Assurance
7/8/2014 Perforce Adds Powerful Search Capability to Its Version Management and Collaboration Platform
7/8/2014 SandSIV Publish CXM Business Case White Paper
7/8/2014 KLM sees email conversions quadruple with implementation of Webtrends Streams
7/8/2014 Free Mobile maximizes data speeds with Teclo Networks’ optimization
7/8/2014 BTFS uses data analytics to empower the workforce and drive people performance
7/7/2014 New HUBER+SUHNER products at InnoTrans 2014 are set to enable Gigabit Ethernet services in trains
7/7/2014 Altitude Software Wins Best Contact Center Technology Solution for the Social Economy Award
7/3/2014 OptifiNow Redefines the Marketing and Sales Process, Empowers Salespeople to Deliver Relevant Communications Across Buying Stages
7/3/2014 EasyVista Increases Analyst Coverage as a Global Mid-Enterprise ITSM Vendor
7/3/2014 AppFlood s RTB reach into China is a perfect fit for latest partner Bidstalk
7/3/2014 HGS Wins ‘Best Contact Center’ second year in a row at Contact Center World EMEA finals
7/3/2014 ABBYY FlexiCapture for Mailrooms Innovative Classification for Next Generation Mailroom Automation
7/2/2014 UK retailers improving email customer service but failing to deliver on Twitter
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