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News and Press Releases

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If you’re looking for the latest information on the customer service industry, you’ve come to the right place. CRMXchange provides information from vendors all over the globe.


Customer Service Management covers a wide range of topics—from the latest software technology and business practices to vendor donations and business transactions. All of which have an impact on your call centers. Articles posted below are from the past three months to present.  Click here to view the news archive.

ATTENTION Contact Center Vendors: Click here to submit your press releases. 

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DatePress Release
2/7/2012 Youngsters assume smartphones are secure
2/7/2012 Jacada Unveils New Product: Jacada UI for CRM
2/7/2012 Microsoft and 24 7 Inc. Join Forces to Deliver the Future of Customer Service for Large Businesses
2/7/2012 NextiraOne Recognized by Cisco for Excellence in Customer Satisfaction in UK
2/7/2012 The Southern Co-operative Chooses Azzurri For Unified Communications
2/7/2012 Unpaid invoices costing UK economy £1.4 trillion
2/7/2012 Noble Systems Expands Infrastructure Footprint to Meet Growing Demand for Cloud-Based Services
2/7/2012 Actian Helps Irish Revenue to Clamp Down on Fraud and Tax Evasion
2/7/2012 Budgets remain buoyant for SMEs
2/7/2012 AXIOM G enhances its relationship with AIRCOM as a Certified Channel Partner
2/7/2012 Diversity leads to profit: Polish business telecoms segment
2/7/2012 CBV Collection Services Selects Nexidia Evaluate
2/7/2012 Public Launch of the SocialFlow Optimized Publisher Gives Businesses of Any Size the Ability to Maximize the Value of Their Social Media Content
2/6/2012 Confirmit Receives Customer Interaction Solutions Magazine s 2011 Product of the Year Award
2/6/2012 Calix Selected for 12 Additional Broadband Stimulus Projects
2/6/2012 GLOBAL CONNECT ANNOUNCES THE RELEASE OF CALL BLENDING AND OTHER BEST-IN-CLASS FEATURES FOR GC1 PEAK DIALER
2/6/2012 Microsoft, Google and Amazon to Headline Cloud Computing World Forum 2012
2/6/2012 Actian Releases Vectorwise Workgroup Edition, Claims Best in Affordable Big Data Analytics to Mid-Market
2/6/2012 Intrexx enables leading system supplier to make SAP data mobile
2/6/2012 ShopperTrak Continues European Expansion
2/6/2012 Intershop Launches Next Generation Platform for Agile Cross Channel Commerce
2/6/2012 Confirmit Receives Customer Interaction Solutions® Magazine’s 2011 Product of the Year Award
2/6/2012 Telappliant implements scalable, cost effective VoIP system for AngloINFO to support 2.5 million customers
2/6/2012 GE Aviation and Beam Global Recognized for Information Leadership by Manufacturing Leadership Council
2/6/2012 Touchstone Group Announces OEM Agreement With timeXtender
2/6/2012 reInvention, a New Sampling Firm, Modernizes Data Collection Process
2/6/2012 Ball State University Selects Campus Management's Talisma CRM and Fundraising to Support Enhanced Student Lifecycle Communications
2/6/2012 Microsoft Unveils Microsoft Dynamics CRM Mobile
2/6/2012 Gripevine.com Launches First Social Media Network for Consumer Complaint Resolution
2/3/2012 TreeHouse Interactive to Offer Exclusive Marketing Automation Readiness Lab at Online Marketing Summit (OMS)
2/3/2012 Hexaware reports Q4 2011 revenue growth of 44% Y-o-Y; 18% Q-o-Q
2/3/2012 Launch of COLLOQUY India Marks Latest Step in LoyaltyOne Global Expansion
2/3/2012 Aculab launches a cloud-based alternative to traditional telephony equipment
2/3/2012 ARM Eliminates Premised Dialer and PBX
2/2/2012 Psychtests Study On Communication Skills Reveals That Women Truly Have The Gift Of Gab
2/2/2012 Aito Shares Stage with PT XL Axiata at Management World Asia 2012
2/2/2012 Netop Announces Remote Control 11 with Improved Scalability and Security
2/2/2012 Jacada Announces Geographic Expansion into India
2/2/2012 New Social Media Platform built for CRM deployment
2/2/2012 Satmetrix® SparkScore™ to Offer Groundbreaking Social Media Measurement Solution That Connects Online Sentiment to Business Results Using Net Promoter®
2/2/2012 utribo Connect Adds Unlimited Click-to-Call and Click-to-Video to Any Website or Social Network
2/2/2012 Crowd Factory Posts Another Record Year With Key Customer Acquisitions and 391% Growth in Platform Revenue
2/1/2012 Albion Ventures Implements LexisNexis CRM Tool for Deal Tracking in Record 20 Days
2/1/2012 RTX launches new cordless Skype phone
2/1/2012 TIBCO Spotfire to Demo Groundbreaking Collaborative Analysis Capabilities at Gartner London BI Summit
2/1/2012 Customer insight specialist GI Insight hires industry veteran Barry Smith to drive new business
2/1/2012 Overstock.com Rated Best Overall in Customer Service Holiday Shopper Experience
2/1/2012 Online Labor Demand Rises 61,300 in January, The Conference Board Reports
2/1/2012 TopSchool Releases New APIs, Creating Easier System Integration and Expansion
2/1/2012 Blytheco and SugarCRM Join Forces to Meet Growing CRM Market Demand for Flexible, Affordable Solutions(2)
2/1/2012 Sino Payments Merger Progress Update and TAP Founder Added to Board
2/1/2012 Blytheco and SugarCRM Join Forces to Meet Growing CRM Market Demand for Flexible, Affordable Solutions
2/1/2012 Call Center Software Provider simplyCT Releases Q1 Premise-2-Cloud Trade-in Program
2/1/2012 Getting Published in Magazines, Websites, Blogs and Major Media Is Now Easier for Small Business Owners with New Article Writing Templates
2/1/2012 Interactive Online Tool Provides Objective Method for Comparing and Evaluating Translation Technology Vendors
2/1/2012 FOPConnect.com Wins Emerging Media Award from Summit International Awards
2/1/2012 Chaordix Partners with DAI to Implement USAID's Grand Challenges for Development
2/1/2012 Quickoffice Runs Social Sweepstakes and Drives Millions of Social Impressions With Crowd Factory's Social Campaign Management Platform
2/1/2012 Superior Global Solutions Graduates from QuickBooks to Intacct
1/31/2012 GP Bullhound publishes new research report: "Technology Predictions 2012"
1/31/2012 Jellyfish Signs Up To Searchmetrics’ Online Search Analytics Service To Support Growth In Natural Search
1/31/2012 Phone House Sweden turns to Live Chat from Netop to improve service levels and provide a more personalised customer connection
1/31/2012 76% of SMBs under pressure to allow more access to Web 2.0 tools
1/31/2012 NHS Executives Recognise Cost and Efficiency Gains of Patient Flow Management
1/31/2012 Zeacom Contact Center Ready for Primetime on MicrosoftTM LyncTM
1/31/2012 Andrew Bonar joins Emailvision as Worldwide Director of Deliverability
1/31/2012 Salesforce.com Revolutionizes Customer Service for a Social and Mobile World with Desk.com
1/31/2012 Staffing Challenges and Strategies for Today's Small and Medium Size Call Centers - Free Webinar by InVision Software
1/31/2012 Two out of Three Consumers Switched Companies in 2011 Even Though They Gave Higher Marks for Service, Accenture Survey Shows
1/31/2012 PR Newswire Announces the Finalists of 'The Earnies' Awards Program, Honoring Innovation in Today's Earned Media Evolved World
1/31/2012 Envision Wraps 2011 with Solid Revenue Growth
1/31/2012 CURTIS GILBERT JOINS 5X TECHNOLOGY AS CHIEF OPERATING OFFICER
1/31/2012 Sword Ciboodle Named to Paul Greenberg's 2012 CRM Watchlist for Third Straight Year
1/31/2012 QuestBack Expands Global Presence With New North American Headquarters
1/31/2012 GDS International Combines Exceptional Content With top CIOs in Latin America for its CIOLA Summit in March
1/31/2012 Vantiv Introduces Next Generation Mobile Payment Solution
1/31/2012 ConnectWise Adds Technology Certification Courses to on-demand Services to IT Nation
1/30/2012 LiveVox Earns Cloud Computing Excellence Award
1/30/2012 TelZar 019 Deploys FTS’ Convergent Billing & Customer Care Solution
1/30/2012 Atlantic Tele-Network Adopts DIGITALK SBC VoIP Peering Platform to Streamline Carrier Routing Across Service Subsidiaries
1/30/2012 Industry leading Data Mining application CustVox Word Miner™ successfully implemented using AMAZON EC2
1/30/2012 Exterity enables live streaming on mobile devices with new AvediaStream e26xx and e36xx encoder ranges at ISE
1/30/2012 Drishti diversifies its market presence in Bangladesh by partnering with GPIT
1/30/2012 Gerber Life Insurance Selects Nexidia Customer Interaction Analytics
1/30/2012 University of Nebraska Kearney Selects Campus Management's Talisma CRM to Drive Recruitment and Admissions
1/30/2012 Rockfish joins Ektron as an Elite Implementation Partner
1/30/2012 gwabbit Announces Contact Management Console
1/30/2012 New Website From Higher Education Company TargetX Focuses on Helping College Recruiters and Marketers
1/30/2012 NICE Exceeds 1,000 Installations of NICE Inform
1/29/2012 Ministry of Culture-Tourism Sector Launches Tourism Hotline
1/27/2012 TreeHouse Interactive Announces First Partner Relationship Management (PRM) for Microsoft Dynamics CRM Users
1/27/2012 Smarter networks for smarter buildings
1/27/2012 Sage provides greater control and insight on finances with launch of Sage Instant Accounts 2012
1/27/2012 Decline in Apple share of mobile internet usage shows battle to dominate mobile phones and tablets is far from over
1/26/2012 Global Survey Reveals Most Companies Naive When it Comes to Energy Management
1/26/2012 Cellcrypt Mobile Baseline™ Enters CAPS Evaluation
1/26/2012 Launch of AdminStudio Suite 11 Provides Support for Cloud Migration, User Centric Deployment Models & Software Asset Management Programs
1/26/2012 Jeff Kaplan, CEO of Breakthrough Technology Group, Accepts Speaker Invitation to ITEXPO in Miami, Florida
1/26/2012 Badgeville Launches Enterprise Cloud Connector Program
1/26/2012 LivePerson's LP Chat Solution Receives Customer Interaction Solutions® Magazine's 2011 Product of the Year Award
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