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News and Press Releases

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If you’re looking for the latest information on the customer service industry, you’ve come to the right place. CRMXchange provides information from vendors all over the globe.


Customer Service Management covers a wide range of topics—from the latest software technology and business practices to vendor donations and business transactions. All of which have an impact on your call centers. Articles posted below are from the past three months to present. 

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DatePress Release
8/29/2014 LTE Asia Awards 2014 Shortlist Announced
8/28/2014 Tech Trailblazers Awards Announce "Firestarter" Bursary for Non-VC Funded Early Stage Startups
8/28/2014 SevOne urges caution as cost of downtime reaches £80,500 per hour
8/28/2014 Inc. 500 Company Scotlynn uses Konfigure™ Development Platform to Go Live With Custom Application in Record Time
8/28/2014 Bpm’online Announced Partnership with Aorta Systems Group
8/28/2014 Noble Systems Receives Frost & Sullivan Market Share Leadership Award for Second Consecutive Year
8/28/2014 Intradiem and EPIC Connections Create Strategic Relationship
8/28/2014 Telstra extends Whispir Conversation Platform to global businesses to create and automate targeted communication
8/28/2014 NaviSite Launches Two Additional UK Cloud Nodes
8/28/2014 Opera’s Skyfire unit adds streaming audio optimization to Rocket Optimizer
8/28/2014 NewVoiceMedia secures Wowcher as finalist for eCommerce Awards for Excellence 2014
8/27/2014 Outsource Consultants Adds Cloud-Based Services and Celebrates 1-Year Anniversary
8/27/2014 Pipeliner CRM Appoints John Golden as CSO
8/27/2014 New ExaGrid Software Increases Total Ingest and Capacity by 40 Percent
8/27/2014 EPiServer positioned for growth as UK demand for ecommerce and digital solutions increases
8/27/2014 Voxbone Sees Rise in Cloud Contact Center Traffic Volume in 2014
8/27/2014 HGS & Unilever Tipped For Best Outsourcing Partnership For Second Consecutive Year At The CCA Excellence Awards
8/27/2014 Brocade Capital Solutions Partners with BNP Paribas Leasing Solutions To Expand its Services Throughout Europe
8/27/2014 Steria receives Tesco Supplier of Year 2014 award for IT Service and Support
8/26/2014 Enacomm Teams Up with Credit Union Core Processor Corelation
8/26/2014 Aspect Software’s Cloud-Optimized Unified IP 7.3 Offers New Compliance Features, Greater TCO
8/26/2014 Avaya and HP to Deliver Expanded Communications Services to the Enterprise
8/26/2014 Jim Noble Honored as a ‘Most Admired CEO’
8/26/2014 HFR Chooses WebNMS to Deliver Carrier Ethernet Mobile Network Solutions with End-to-End Management
8/26/2014 BriefYourMarket.com journeys from High Growth to ‘Hyper Growth’
8/26/2014 Bpm’online Wins Gold Stevie® Award as the Best Relationship Management Software of the Year
8/26/2014 Mobil launches Beta Test of their new “Coverage Checker” App
8/25/2014 eGain KnowledgeAgent™ named KMWorld Trend-Setting Product of 2014
8/25/2014 Consumer Protection Services Company selects inContact Cloud Solution for New Service Operation
8/25/2014 Magpi Launches New Mobile Data Collection and Messaging Application Suite, Expanding Footprint from Global Development to Commercial Markets
8/25/2014 Clover Infotech Achieves Platinum Partnership with Oracle
8/22/2014 Pipeliner CRM Welcomes Sales Pros Back to School with Release of Comprehensive Sales Reference Library
8/22/2014 SET EXPO 2014 Marks The South American Launch Of Newtec Dialog®
8/21/2014 Oracle Enhances Oracle Social Cloud with Next-Generation User Experience
8/21/2014 Discover Tomorrow’s Technology Today at Broadband World Forum
8/21/2014 ManageEngine Debuts Performance Monitoring for VMware Horizon View at VMworld US 2014
8/20/2014 KeyMetric Chooses Bandwidth APIs for Call Tracking to Power Its Mobile & Marketing Analytics Platform
8/20/2014 Airbus Defence And Space Introduces Expanded Terralink, The Next Generation Of Satellite Broadband Connection
8/20/2014 Intradiem Partners with Call Center Experts for Thought-Leadership Panel
8/20/2014 Dometic Group Improves Customer Experience with SDL
8/19/2014 inContact Reports Record Second Quarter 2014 Financial Results
8/19/2014 Zoho Connect Now Extends Collaboration Beyond Corporate Walls, Offers New Pricing Plan
8/19/2014 ResourceFueled Signs Premium Partnership Agreement With Aspect Enterprise Solutions
8/19/2014 ManageEngine to Launch Free Virtualization Management Software for VMware, Hyper-V, XenServer at VMworld
8/19/2014 Flexera Software s InstallAnywhere 2014 Simplifies Multi-Platform Installation for Physical, Virtual and Cloud Environments
8/19/2014 Mobile device security - tackling the risks
8/19/2014 Openwave Mobility Named Finalist in CTIA 2014 MobITs Awards
8/19/2014 Stables Market Camden turns Purple with free WiFi for visitors
8/19/2014 Platform Black transforms its sales operation with cloud technology from NewVoiceMedia
8/18/2014 Financial Services Company Leaves Premise Software Behind and Moves Contact Center Operations to the inContact Cloud
8/15/2014 Pipeliner CRM Appoints Gerald Toumayan as COO
8/15/2014 Openwave Mobility s DynaMO Receives 2014 Mobility TechZone LTE Visionary Award
8/15/2014 Tele2 Teams up with Metricell to Launch a new Mobile Quality Monitoring Service (MQMS) App
8/14/2014 LinguaSys Opens New Channels for Human Machine Interfaces Including Natural Language Understanding Through Social Media and Mobile Dialogs
8/14/2014 Infor Enters Cloud CRM Market with Agreement to Acquire Saleslogix
8/14/2014 Ultimate Office Tech joins Convey Engage Convey Engage The New Channel Engagement Platform for Master Agents
8/14/2014 Voxox Increases Focus on Customer Service and User Experience with Two VP Promotions
8/14/2014 Confirmit Celebrates Customer Success in Q2
8/13/2014 CorvisaCloud Hires James Noah as EVP of Sales
8/13/2014 Infer Grows Predictive Scoring Customer Base by 150 Percent Quarter-Over-Quarter
8/13/2014 Information Builders and Arrow to Expand Market Reach of Self-Service Business Intelligence Solutions
8/13/2014 Searchmetrics Drives Over 200% World-Wide Growth As More Business Leaders Begin To Recognize The Value Of Search
8/13/2014 Hinduja Global Solutions Ranks High in Customer Satisfaction in Everest Group’s CCO Service Provider Landscape
8/12/2014 Ovum Previews New Release of Nexidia Interaction Analytics 11
8/12/2014 GFT and Tech Trailblazers blazing trails to create new FinTech Trailblazers Award
8/12/2014 ManageEngine Automates Google Apps Provisioning, Enhances Office 365 Reporting in ADManager Plus
8/12/2014 Kroll Ontrack announces new version of its proprietary Remote Data Recovery service
8/12/2014 Centrix Software Chooses Microsoft Azure to Host Cloud-based Usage Analytics Solution
8/12/2014 Sutherland Global Services to Deploy Workflex Intraday Management Automation Suite
8/12/2014 Bpm’online XRM 7.3 – eXtended CRM Solution for Smart Project Management and Case Processing
8/12/2014 BT Wholesale And Avaya Come Together To Launch Cloud Solutions To The Channel
8/12/2014 Australian consumers are more likely to share service experiences than UK and US counterparts, finds research from NewVoiceMedia
8/11/2014 Diego Ventura, CEO of noHold, with Special Guest Glenn Schleicher, Sr. Director of Customer Service at Cisco, Talk about the Internet of Everything (IoE) on The Peggy Smedley Show
8/11/2014 Client demand sees Valutrades switch MT4 servers
8/11/2014 CloudXtream From RGB Networks Named Finalist In CSI Awards 2014
8/11/2014 LiveVox Receives the 2014 Communications Solutions Product of the Year Award for Its Leading Compliance Tools
8/8/2014 Pipeliner CRM Updates Product with 40+ New Features to Address Explosive CRM Market Growth
8/8/2014 Bpm’online is named the Leader in the Sales Force Automation Category by CRM Magazine
8/8/2014 Wick Hill appoints German branch director to main Group board
8/7/2014 Transactis wins Management Today award for work that could save HMRC billions of pounds
8/7/2014 ExaGrid Systems Named a Visionary in Magic Quadrant for Deduplication Backup Target Appliances
8/7/2014 SPIE Group buys “Scotshield Fire and Security” and enters Security Market in the UK
8/7/2014 London – 7 August 2014 – Skyscape Cloud Services Limited, the easy to adopt, easy to use and easy to leave cloud services company, has today announced that it has successfully achieved certification f
8/7/2014 New Executive Report Reveals Call Center’s Commitment to Customer Satisfaction
8/7/2014 Portal announces UK partnership with SugarCRM
8/7/2014 Meet bpm’online at the CRM Evolution 2014 Conference & Exhibition
8/6/2014 Stokke Strengthens Global Approach with Computop and Demandware
8/6/2014 Cachet Financial Solutions and Contact Solutions Bring Mobile Customer Care to Prepaid Clients
8/6/2014 Salesgenie Unveils the First Complete Sales And Marketing Solution for Small Businesses
8/6/2014 Schneider Electric Signs Groundbreaking Premium Partnership Agreement With Aspect Enterprise Solutions
8/6/2014 Criteo Reports Record Results for the Second Quarter 2014 and Increases Full-Year 2014 Guidance
8/6/2014 De Vere Venues Selects SalesMethods to Support Revenue Growth Goals
8/5/2014 WalkMe Unveils Completely Redesigned New Version
8/5/2014 SecureData enhances capability and builds on its Intellectual Property through investment in Paterva
8/5/2014 CMS Hasche Sigle uses ABBYY PDF Transformer+ to archive searchable PDF documents in Microsoft SharePoint
8/5/2014 Quintessentially’s exclusive lifestyle management and concierge service delivers cutting edge global customer experience with NewVoiceMedia
8/5/2014 Asia Continues to Lead the Global LTE Market
8/5/2014 Cyber-Duck Helps to Demystify User Experience (UX) Industry Jargon with Glossary App
8/4/2014 TURNOVER® for iSeries assists application modernization
8/4/2014 Yashi Partners with San Francisco Based LiveRamp to Use CRM Data in Online Video Advertising
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