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News and Press Releases

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If you’re looking for the latest information on the customer service industry, you’ve come to the right place. CRMXchange provides information from vendors all over the globe.

Customer Service Management covers a wide range of topics—from the latest software technology and business practices to vendor donations and business transactions. All of which have an impact on your call centers. Articles posted below are from the past three months to present. 

ATTENTION Contact Center Vendors: Click here to submit your press releases. 


DatePress Release
4/17/2014 Improving Employee Engagement to Improve the Customer Experience
4/17/2014 Inside Sales Organizations Can Improve Sales Results More Quickly with Noble for Sales Cloud Fast Start
4/17/2014 D&B Acquires Fliptop’s Social Data Matching Business Unit
4/17/2014 ASC kicks off its 50th anniversary year with new achievements and continued excellence
4/16/2014 inContact Announces First 2014 Release of Award-Winning Cloud Contact Center Software
4/16/2014 Pipelinersales Announces 5 Cost Benefits of a Cloud CRM Solution
4/16/2014 SES Broadband Services (SBBS) and Gilat Expand Consumer Ka-Band Services to Germany and Italy over SES’s ASTRA 2E Satellite
4/15/2014 Confirmit’s EVP of Product Management Named 2014 Technology Trendsetter by SURVEY Magazine
4/15/2014 Naglotech chooses City Lifeline data centre for secure operations
4/15/2014 Healthcare Providers Weigh In on InterSystems HealthShare in KLAS 2014 HIE Report
4/15/2014 Cloud World Forum Examines Security, Privacy and Regulation of The Cloud
4/15/2014 Prysmian Secures BorWin3 Project Worth In Excess Of € 250 M
4/15/2014 Sigma Designs Deploys Avere for Speed and Savings
4/15/2014 ManageEngine Automates Office 365 Provisioning in ADManager Plus
4/15/2014 1st Touch Launches Tenant Self-service App To Drive Efficiency, Value and Client Engagement For Social Housing Organisations
4/15/2014 UK Businesses All Talk And No Action When It Comes To Insider Threats, Reveals LogRhythm Research
4/15/2014 gateprotect becomes a Member of the German Alliance for Cyber-Security
4/15/2014 More Than Half of IT Professionals Make Undocumented Changes to IT Systems Netwrix Survey Finds
4/15/2014 Courion Expands International Footprint with Two New Hires in EMEA
4/15/2014 Opera’s Skyfire Adds Video Analytics Dashboard to Rocket Optimizer Platform
4/15/2014 Embarcadero Launches RAD Studio XE6; Enables Developers to Modernise Windows XP Apps and Extend Desktop Apps to Mobile and Wearable Devices
4/14/2014 Searchmetrics launches new page level optimization to boost search performance of specific landing pages
4/14/2014 New “Cloud-in-a-Rack” Leverages the Pluribus Freedom Server-Switch and the Red Hat Enterprise Linux OpenStack Platform Controller
4/14/2014 Italtel Launches "Collaboration At Work"
4/14/2014 Computacenter Honoured with EMC Enterprise Select Partner of the Year Award 2013
4/14/2014 "Tanks" for the training, tooway
4/14/2014 SpeechStorm Invited to Judge Prestigious Call Centre & Customer Service Industry Awards
4/14/2014 Heavyweights in Business - expanding eSellerPro Team to drive customer experience, product innovation and marketplace expansion
4/14/2014 ABBYY Announces Annual Accounts Payable Survey
4/11/2014 BPMonline Is Positioned as a Facilitator in the Latest Nucleus Research CRM Value Matrix
4/11/2014 University of Westminster Selects Brocade to Lay the Foundation for SDN
4/11/2014 Dunstan Thomas rolls out Imago Self Direct for D2C platforms targeting burgeoning pre and at-retirement market
4/11/2014 ASC Expands Executive Board
4/11/2014 Customer confusion beats economic climate as biggest hurdle for VC industry
4/10/2014 Pipelinersales Announces Appointment of VP of Global ISV & Partner Alliances
4/10/2014 Wick Hill And Allot Communications Plan Increased UK Sales Through Improved VAR Relationships
4/10/2014 Kroll Ontrack and Blancco form strategic alliance to offer expanded data erasure solutions
4/10/2014 MobRetail Increases Mobile’s Influence On In-Store Sales
4/10/2014 Domain Venture Partners Acquires the .PARTY Top Level Domain Registry
4/10/2014 Allan Webb has Joined the ABBYY Europe FlexiCapture Certified Partner Programme
4/9/2014 TreeHouse Interactive Introduces White Paper by Research Firm CSO Insights on Optimizing Channel Partner Sales Effectiveness
4/9/2014 New Marketo Webhooks for DiscoverOrg Provide Real-Time Intelligence to Boost Information Technology Sales
4/9/2014 Spanlink Introduces Flexible Financing Program
4/9/2014 Customers Confirm ExaGrid’s Backup Technology Solves Predicted Data Growth Challenges
4/9/2014 BridgeHead Introduces Latest Version of Health Data Management Solution
4/9/2014 SMEs unhappy with their web presence but not investing to improve it, shows Browser Media research
4/9/2014 Intradiem Examines Customer Experience Impact of Pressures on Property and Casualty Industry
4/9/2014 ChannelCloud named as Citrix Diamond Validated, White-Label Hosting Partner in EMEA
4/9/2014 Cloud World Forum Explores the Hybrid Cloud Concept
4/9/2014 Spain’s Labour Foundation for Construction and Speexx launch online language training platform
4/9/2014 WorldPay and ZNAP agree global partnership to offer customers greater choice on global mobile payments
4/8/2014 Nexidia Unites Companies With Their Customers Using Data-Driven Analytics
4/8/2014 Contact Centers Buy Connect First Platform for the Ease-of-Use but Stay for the Fanatical Service and Reliability
4/8/2014 Noble Systems Teams with Noted Inside Sales Specialist to Highlight Sales Tactics and Strategies at SNUG 2014
4/8/2014 ORBITCOM Partners With SES Broadband Services To Market Astra Connect Service In Germany
4/8/2014 Dorset Fire and Rescue Service address health and safety requirement with PageOne’s Trio Lone Worker Device
4/8/2014 Future Of Commodities Trading Is Secure In The Cloud Finds Industry Round Table
4/8/2014 Cleversafe and Avere Systems Announce Strategic Storage Partnership
4/8/2014 Contact centers rapidly moving to the cloud to deliver powerful customer experiences
4/8/2014 Voice of the Customer, Employee Engagement and Market Research Visionaries Join Forces at Confirmit Community Conference 2014
4/7/2014 WhiteSpider is shortlisted for two DCS Data Centre awards
4/7/2014 Avere Demonstrates Milestone Cloud Performance with Amazon S3 in Popular Storage Benchmark
4/7/2014 Hat-Trick of Major Contract Wins for SpeechStorm
4/7/2014 SpeechStorm Signs First Major US Customer
4/4/2014 LiveVox CMO Discusses Top Compliance Trends Impacting Telecom Contact Centers at TRMA 2014
4/4/2014 Smartlogic s Toby Conrad to Speak at MarkLogic World 2014
4/4/2014 Pipelinersales Announces Successful Launch of GO AHEAD! in the USA
4/4/2014 xMatters Named a Leader in 2014 Gartner Magic Quadrant for U.S. Emergency Mass Notification Services
4/4/2014 Interoute Virtual Data Centre launches in Hong Kong
4/3/2014 Keshet International appoints Screenz as global technology partner for Rising Star
4/3/2014 SilverRail & Travelsavers team up to offer customers more choice through global rail ticketing
4/3/2014 Voxsmart teams up with Fonetic as VSmart goes live
4/3/2014 Educators remain in the dark when it comes to video conferencing technology
4/3/2014 Confirmit Recognised in Reports on Voice of the Customer Offerings by Industry Leading Analyst Firm
4/3/2014 TEOCO pioneers Big Data in Service Assurance with Netrac 8
4/2/2014 TreeHouse Interactive PRM Customers Continue to Shine, Achieving CRN s 2014 5-Star Ranking and Channel Chief Status
4/2/2014 WalkMe™ Closes $11 Million in Third Financing Round to Accelerate Business Growth and Technological Advancement of its Enterprise Class Guidance and Engagement Platform
4/2/2014 Altitude Software Delivers Freedom to Achieve True Customer Engagement at Stratégie Clients Trade Show in Paris
4/2/2014 Teachers Media International partners with SES to deliver E-learning education project in Liberia
4/2/2014 Avere Systems Research Suggests Europe Less Conservative than US for Cloud Adoption
4/2/2014 Pluribus Networks Expands to Europe with Deployments in the UK, France, Netherlands, Italy and Portugal
4/2/2014 Noble Systems to Host 2014 Select Noble Users Group Americas Conference to Introduce New Contact Technologies and Strategies
4/2/2014 QualiPoc Freerider II Opens Doors for more Efficient Indoor Multi-channel Measurements
4/2/2014 Mimecast Brings Secure Enterprise Cloud Services to Mac Users
4/2/2014 Kenshoo Named Winner for Best PPC Management Software in European Search Awards
4/1/2014 Health insurer scales member acquisition and onboarding with eGain® Cobrowse™ in the cloud
4/1/2014 CoSign, world s most widely used digital signature solution, now available for Office 365 and SharePoint Online
4/1/2014 Vertical Solutions, Inc. and Vidcie Partner to Transform Field Service with Live Mobile Video
4/1/2014 Vertical Solutions, Inc. and Cincom Partner to Deliver an End-to-End Microsoft Dynamics Solution to Manufacturers
4/1/2014 Vertical Solutions, Inc. and Blue Horseshoe Partner to Extend Value of Microsoft Dynamics Solutions
4/1/2014 ManageEngine Expands ERP Portfolio; Previews Siebel CRM Monitoring at Interop Las Vegas 2014
4/1/2014 Aspect Named Market Leader And No.1 Cloud CTRM Supplier In Industry Survey
4/1/2014 The Prime Challenge Discovers a Prime Number Over 342,000 Digits Long
4/1/2014 TEOCO delivers Rural Call Completion Usage Analytics Solution to Tier One US Operator
4/1/2014 Growth in Cloud Service Provider Market Drives Flexiant Adoption
4/1/2014 Netwrix Combines IT with Neuroscience to Predict and Prevent Security and Compliance Incidents
4/1/2014 Quality Assurance Calibration Software Drives Efficiencies, Value in Call Centers
3/31/2014 Frost and Sullivan Study Highlights TalkTalk’s Use of Nexidia to Leverage Big Data, Expand Reach of Interaction Analytics
3/31/2014 BPMonline Releases an Update of BPMonline Pharma — Next-gen CRM Solution for Pharmaceutical Companies
3/31/2014 ManageEngine DCIM Solution Gains IT Compliance Reporting and Digital Theft Detection at Interop Las Vegas 2014