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If you’re looking for the latest information on the contact center industry, you’ve come to the right place. Read  press releases, find conferences and locate vendors from all over the globe.

 

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News and Press Releases Conferences and Exhibitions
 
DatePress Release
7/2/2009 Sunrise puts focus on usability with latest Sostenuto release
7/2/2009 1st Touch Builds On ROCC To Deliver Social Housing Technology Partnership
7/1/2009 InVision Enterprise WFM Release 4.7 now available
7/1/2009 Verint Witness Actionable Solutions Adds Multiple Awards to Portfolio, Reinforcing Innovation and Leadership in Workforce Optimization
7/1/2009 WORLD SUMMIT SERIES SET TO SATISFY RENEWED APPETITE FOR CONTACT CENTRE OUTSOURCING
6/30/2009 nGenera CIM Announces nGen CIM Suite™ Version 8.3
6/30/2009 Confirmit chosen by Friends Provident to help maintain compliance with the FSA’s Treating Customers Fairly initiative
6/30/2009 Brick Street Software Announces KANA Reseller Agreement
6/30/2009 Survey Results: IT Chiefs Switch Focus From SAM To Cost Savings
6/30/2009 Aspect Strengthens Customer-Company Interactions with New Unified Communications Capabilities
6/30/2009 Incentient to Alter Guest Relations in Hospitality Sector
6/29/2009 LBi Software Engineering Announces General Dynamics Selects CaseManager for Help Desk Management
6/29/2009 CRMfusion Inc. Releases DupeBlocker 2.0 for Salesforce CRM
6/29/2009 NEW NAPATECH IN-LINE BYPASS SOLUTION ALLOWS INTELLIGENT FEATURE UPGRADES WITHOUT DISRUPTING NETWORK TRAFFIC
6/29/2009 Customers to benefit from Access brand elevation
6/29/2009 Noble Systems Partners with Cynergy Telecom to Offer Superior and Affordable Telecom Services
6/29/2009 Meru Networks Ranks Second In Worldwide Market Share For 802.11n Enterprise Wireless LANs, Dell'Oro Report Says
6/29/2009 IBBS Honored With 2009 IP Contact Center Technology Pioneer Award
6/29/2009 Gateway Group One CEO Kurus Elavia Named Ernst & Young Entrepreneur Of The Year® 2009 Award Winner in New Jersey
6/29/2009 Oracle to Launch WebTV, its Online TV Channel for Enterprises
6/29/2009 Peopleclick and eQuest Renew Multi-Year Partnership
6/29/2009 Continued focus on increasing ROI and customer satisfaction through contact center productivity with seamless integrations, intelligent search capabilities, and more
6/29/2009 Urban Outfitters Goes Mobile
6/29/2009 Good Data Integrates On-Demand Analytics Service With NetSuite's SuiteCloud Platform
6/29/2009 NetSuite OneWorld Is the First Production SaaS Business Suite to Earn Financial Certification in Germany
6/29/2009 NICE Leads Worldwide Contact Center Analytics Market and Ranks Highest in Customers' Shortlist Category in New Report by Industry Analyst Firm Datamonitor
6/29/2009 Oracle(R) Advanced Security Encrypts Oracle Applications Data
6/29/2009 The Conference Board Reports Online Job Demand Down 66,700 in June
6/29/2009 Marquette Group Chooses Microsoft Dynamics CRM to Replace SalesLogix and Consolidate Systems
6/26/2009 UK retail leaders contribute the UK’s first Masters in Internet Retailing through the Leadership Council initiative
6/26/2009 New marketing data segmentation system – Citizen – available through Lloyd James
6/26/2009 MSearchGroove joins with mobile industry authorities & academics to offer Mobile Search Masterclass
6/26/2009 TECHNOLOGY GIANTS CISCO AND LG MORPH PRODUCT INTEGRATION IN TRANSFORMERS WITH $10 MILLION OF EXPOSURE
6/26/2009 RouteOne and InterActive Financial Marketing Group Announce Integration
6/26/2009 PointBridge Honored as Microsoft Online Services Partner of the Year
6/25/2009 New SafeSwitch Promotion from eGain
6/25/2009 Solicitors put in the dock by consumers that feel out of the loop
6/25/2009 Alive Organizer: Plan in Advance, Complete in Time!
6/25/2009 7global Counted Among Top Finalists for the 2009 Microsoft Worldwide Partner Conference Awards in Hosting Solutions
6/25/2009 Former Compliance Software Chief Appointed CEO At 1st Touch
6/25/2009 Capgemini Signs Turn-Key DatacentreSM Lease Agreement With Digital Realty Trust
6/25/2009 Truphone Adds 11 New Nokia Devices To Its Portfolio
6/25/2009 Protecode Announces Global Expansion
6/25/2009 NCH Software Simplifies Interactive Voice Response
6/25/2009 SPSS Inc. Partners with Language Weaver to Offer Translation Services on Demand
6/25/2009 Aspect Chief Financial Officer Wins 2009 CFO of the Year Award
6/25/2009 Qwest’s Bilingual Call Center Celebrates 25 Years of Service to the Community
6/25/2009 Ascentium Honored as 2009 Microsoft Worldwide Partner Conference Awards Winner in Microsoft Dynamics CRM
6/25/2009 ITC-Welcomgroup India Selects MICROS as Next Generation Technology Partner
6/25/2009 Mirabel Technologies Announces 2009 Release of The Magazine Manager(R) Software for Publishers
6/25/2009 CA Cited as a Leader by Independent Research Firm in Records Management
6/25/2009 Microsoft Corporation and Vivaki Publicis Groupe Announce Broad Strategic Agreement
6/25/2009 Apple Leads in Customer Satisfaction in Vocalabs Tech Support Study
6/24/2009 About the CRM and the Telecom Vertical
6/24/2009 Pullmantur Makes the Most of Its Customer Interactions with Altitude Software Solution
6/24/2009 Digital Signage coming of age
6/24/2009 New Research demonstrates value of having the right recruitment strategy
6/24/2009 Even IT Security Professionals can’t be bothered with Passwords, says survey!
6/24/2009 Drishti launches Digium India
6/24/2009 Aspect’s Unified Communications Solutions Demonstrated at Microsoft® Technology Center in Chicago
6/24/2009 2009 Best Overall Win at World BSS Awards - MetraTech Corp
6/24/2009 TDI Selects Nuance as New Speech Technology Partner
6/24/2009 PELORUS REPORT PEGS WORKFORCE MANAGEMENT MARKET AT $268 MILLION
6/24/2009 Elephant Talk Communications, Inc. Executes Joint Venture with ValidSoft Limited
6/24/2009 Microsoft Announces 2009 Partner of the Year Awards Finalists and Winners
6/24/2009 Oracle Announces Availability of Oracle(R) Real-Time Decisions Release 3.0
6/24/2009 eBRIDGE Software Launches New Community-Based Website
6/24/2009 Teleopti receives 'Promising' Rating in Leading Analyst Firm's Telecom Expense Management MarketScope Report
6/23/2009 eGain Adds Intelligent Voice Self-Service Solution to Its Multichannel Customer Interaction Hub Suite
6/23/2009 Telrex Announces Availability of CallRex Computer Recording Version 3.9
6/23/2009 Ariadne Backs Next-Generation Of Virtual Worlds
6/23/2009 Initiate Systems Placed in Leaders Quadrant in Leading Industry Analyst Firm Report
6/23/2009 Interxion increases credit facilities to Euro 180 Million
6/23/2009 Vodafone Turkey automates contact center interactions using PerSay Voice Biometrics technology
6/23/2009 Verint Witness Actionable Solutions Continues to Lead Chinese Market With Top Financial Services Organizations Leveraging Its Workforce Optimization Software
6/23/2009 CONNEXTIONS, INC. STRENGTHENS TECHNOLOGY CAPABILITIES WITH ADDITION OF HIGHLY REGARDED IT EXECUTIVE
6/23/2009 tyBit Search Engine Scores $ Six Figure Sale For Advertiser
6/23/2009 ROLLSTREAM'S B2B COLLABORATION SOFTWARE DELIVERS REAL ROI
6/23/2009 SIPERIAN POSITIONED IN VISIONARIES QUADRANT OF 2009 MASTER DATA MANAGEMENT FOR CUSTOMER DATA
6/23/2009 Confirmit Hosted Telephony to Support Panel Growth at Garcia Research Associates
6/23/2009 REALLY SIMPLE SYSTEMS HOSTED CRM SELECTED AS AWARD WINNING PROVIDER BY SAASDIRECTORY.CO.UK
6/23/2009 NEI Chooses PowerHelp from Vertical Solutions, Inc. to Help Manage and Track Technical Support Requests, Contract & Warranty Renewals, and Associated Revenues
6/23/2009 TREEHOUSE INTERACTIVE SELECTED TO BUILD SUPPLIER PORTAL FOR VACATIONROOST
6/23/2009 Autobase Sales Center Integrated with Carfax
6/23/2009 Oxygen8 Communications Offers Special Introductory Premium SMS Rates to UK Brands
6/23/2009 AsiaInfo Wins Tender to Build New Billing System for Beijing Mobile
6/23/2009 Shoring Up Call Center Quality Monitoring For The Unified Communications Marketplace
6/22/2009 Mobile Operators Turn to Direct Top-up to Counter Declining Prepaid ARPU
6/22/2009 Realtime Media Cracks the Promo 100 and Philadelphia Business Journal Top 10 Full Service Agency Lists for 2008
6/22/2009 Majority of UK firms ignoring customer insight
6/22/2009 AIR PACIFIC OUTSOURCES TELEPHONE RESERVATIONS SERVICES
6/22/2009 Pegasystems Announces Next-Generation Customer Experience Management Software
6/22/2009 Independent research firm names Genesys as a Leader in premise-based IVR voice portals report
6/22/2009 Cabinet NG’s New Deployment Wizard Boosts VAR Success
6/22/2009 CDMS & SDG take home Retail Week's Responsible Technology Award
6/22/2009 Stellar Inducted into the Great Game of Business Hall of Fame
6/22/2009 nGenera Corporation Announces CEM Solutions for the Collaborative Enterprise
6/22/2009 Finland's Elisa Awards Amdocs a Six-Year Managed Services and Billing Transformation Contract
6/22/2009 Salesforce.com Executive Vice President Technology to Present at Wachovia Equity Conference
6/22/2009 Sonora Quest Laboratories Selects Xactly for Sales Performance Management
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July 2009
6-9 Indonesia:Asia Pacific Contact Center Conference
Optimize your contact center performance through a 2 days conference and 1 day workshop. You will find new ways to improve your agent performances, save operational cost and at the same time delight your customers!!  Read More...


August 2009
20-21 Kenya: Effective Call Centre Management
To survive in today’s ever-changing business environment were competition is rife and organisations are competing at all levels for market share, increasing the productivity of your services are critical to the businesses success. Call centre’s are now an integral part of the way of life that businesses must operate in, not only within East Africa but globally. The significance of your call centre lies in its pivotal role of being the organisations voice to all external stakeholders.  Read More...


December 2009
1-2 Korea:Customer Management Innovation
This Customer Experience Reinforcement addresses core issues which fulfil Consumers’ physical and emotional desires from the well-known experts and their excellent knowledge/experiences. This timely conference will guide the best ways to transfer Cresumers to your most profitable life-time loyal customers.  Read More...