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If you’re looking for the latest information on the contact center industry, you’ve come to the right place. Read  press releases, find conferences and locate vendors from all over the globe.

 

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News and Press Releases Conferences and Exhibitions
 
DatePress Release
3/11/2010 Strategic Projects and Driving Efficiency are Key Goals for IT Departments in 2010
3/11/2010 Convergys Named 2010 Service Winner in Outsourcing by CRM Magazine
3/11/2010 Bridgehead Software Raises Bar for European Healthcare Storage Virtualization at World of Health IT
3/11/2010 MaaS Impact® Lead Management and Sales Insight Solutions Now Available on AppExchange from Salesforce.com
3/11/2010 Leonardo Hotels Chooses Hotelligence360™ Business Intelligence by TRAVELCLICK®
3/11/2010 Drishti launches Ameyo Ensure for next generation insurance selling enterprises
3/11/2010 Spanlink Appoints Roxann Swanson as Vice President of Sales
3/11/2010 VPFactory.com - Start-Up Launches Affordable Video Platform Ideal for Non-Tech People, Cuts IT Costs
3/10/2010 TreeHouse Interactive Announces Marketing View™ Integration with Oracle® CRM On Demand
3/10/2010 US communications providers improve slightly in subscriber service overall, but channel silos get deeper
3/10/2010 Retail sector ranks first in customer service in multi-industry “mystery shopping” customer experience research from eGain
3/10/2010 Cross-agent and cross-channel customer experience declines in financial services sector, research study finds
3/10/2010 Centergistic Solutions AgentView 5.0 Installed in Major Publisher House in U.K.
3/10/2010 Envision Names Mark C. Perrin Executive Vice President of Sales and Service
3/10/2010 Leading pharmaceutical company enters Turkish market and deploys Interactive Medica to manage entire sales force
3/10/2010 Twitter Makes Its Red Carpet Debut For Celebrities And Criminals
3/10/2010 National Survey Shows Security, Power and Price are Driving the UK Data Centre Market
3/10/2010 VideoEgg to Present at iMedia Brand Summit 2010
3/10/2010 Plantronics Introduces New Simplified Unified Communications Product Families for Office, Mobile and Remote Workers
3/10/2010 HyperOffice syncs users of 1700 smartphones to cloud collaboration suite
3/9/2010 Inova Solutions Releases New Version of Award-Winning Middleware
3/9/2010 CallCopy Honored as 2010 Service Rising Star by CRM Magazine
3/9/2010 EuroCloud Brings Together UK’s Top SaaS and Cloud Vendors to Share Industry Best Practice
3/9/2010 Sprint Deploys Automated Training Solution in Call Centers to Help Agents Foster Successful Customer Interactions and Continue to Improve the Overall Experience
3/9/2010 Jacada Receives 2009 Product of the Year Award for Jacada Advisor Presented by Customer Interaction Solutions(R) Magazine
3/9/2010 Premier Cornerstone OnDemand Clients to Present Case Studies at Solutions Ressources Humaines 2010
3/9/2010 ILX Group plc launches ‘PRINCE2® Live’ virtual classroom training
3/9/2010 Alteva CEO Speaks On Disaster Recovery at Channel Partners Conference & Expo 2010
3/9/2010 ASC to Exhibit New VoIP Recording and Quality Monitoring Solutions at UC Expo, London
3/9/2010 Avaya and Polycom to Jointly Develop and Market Video and Voice Communications Systems
3/9/2010 Budget Cuts Affect Public Confidence in NHS
3/9/2010 Salesnet Releases The New Salesnet, a CRM System for the Next Decade
3/9/2010 New TIBCO Spotfire Analytics Software Is Better Than BI, Smarter Than Spreadsheets
3/9/2010 BocaNetworks.Com, an Email Marketing Service Provider, Has Released Version 3.561 of Their Award-winning Email Marketing Software 'eList Manager'
3/9/2010 Silverpop Achieves Record Growth and Adds to Prestigious Client Roster
3/9/2010 Magic Software to Present at Roth OC Growth Stock Conference
3/8/2010 Centergistic Solutions Names Rama Iyer as President
3/8/2010 New Email Marketing Software Product, ChiefContactOfficer.com, Offers Automation, Ease Of Use
3/8/2010 South Ayrshire Council chooses ReadSoft to centralise and streamline its Oracle-based accounts payable department
3/8/2010 Bezeq International Expands with Interxion
3/8/2010 Telephonetics wins Odeon-UCI Cinemas multi-year contract
3/8/2010 ManageSoft s Enhanced SAM Offering Enables Enterprises to Optimise Software Spend
3/8/2010 American Airlines Leverages NICE Interaction Analytics to Enhance Customer Experience
3/8/2010 British Museum to Present at MarketingSherpa’s 2nd Annual Germany Email Marketing Summit 2010
3/8/2010 VSO Co-ordinates International Charity Volunteers with Video Conferencing from mvision
3/8/2010 Altitude Software Positioned in Magic Quadrant for Worldwide Contact Center Infrastructure
3/5/2010 The TAS Group Releases Dealmaker® Genius, Free Product Enabling Sales Professionals to Create a Customized Sales Process in Minutes, Saving Thousands of Dollars and Weeks of Effort
3/5/2010 KNOWLAGENT SOLUTIONS HELP NON-PROFIT PREPARE ECONOMICALLY DISADVANTAGED PERSONS AND DISABLED VETS TO WORK AS AT-HOME CALL CENTER AGENTS
3/5/2010 KNOWLAGENT SURVEY FINDS CALL CENTERS READY TO INVEST IN 2010
3/5/2010 GALA 2010 Focuses on the Future of Global Content Delivery
3/5/2010 2009 Is Another Record Year for Learning and Talent Management SaaS Leader Cornerstone OnDemand
3/5/2010 New Translations Broaden Reach of Palisade Software
3/5/2010 NEI Receives Microsoft Gold Certified Partner Competencies
3/4/2010 PRG Chooses intelecrm™ As Company-Wide CRM Solution
3/4/2010 Windows Mobile Edges Ahead Of Apple In Mobile Advertising Performance
3/4/2010 NICE Introduces a New Methodology for Optimizing Customer Dynamics to Generate Maximum Business Value from Customer Interactions
3/4/2010 NICE Adds Real-Time Analytics to its NICE SmartCenter Suite, Further Powering Customer Dynamics Optimization
3/4/2010 Convergys Announces Sale of its Human Resources Management Line of Business to NorthgateArinso
3/4/2010 Verint Witness Actionable Solutions Recognized for Product Satisfaction and Market Impact
3/4/2010 Customer Experience: Sky Betting and Gaming Odds On Favourites To Increase Conversions
3/4/2010 Equiniti to implement SMA’S SWIFT Service Bureau alongside aquilaheywood’s administrator system
3/4/2010 Reduce Costs, Do More and Work Smarter with Enterprise IP Telephony
3/4/2010 FibreSpan Connects to Interxion’s London City Data Centre
3/4/2010 Drishti launches Ameyo Web Access 2.0
3/4/2010 Tuxedo Money Solutions improves business processes with the help of MSM Software
3/4/2010 EMBARCADERO® WHITE PAPER OFFERS A STEP-BY-STEP INTRODUCTION TO C++ BUILDER® 2010
3/4/2010 Audi of America Selects DealerSocket as Recommended Online Service Scheduling Vendor
3/4/2010 Gary Jackson Joins Shunra Software as Chief Executive Officer
3/4/2010 Salesforce.com Nominated to the '.com 25' for its Contributions to Shaping the Internet
3/4/2010 NICE Adds Real-Time Analytics to its NICE SmartCenter Suite, Further Powering Customer Dynamics Optimization(2)
3/3/2010 Using Social Media to Formulate Winning Strategies-On-Line Roundtable April 1st exclusively at CRMXchange
3/3/2010 NextiraOne achieves Cisco Channel Customer Satisfaction Excellence
3/3/2010 Demands for change in the contact centre
3/3/2010 Shoutem makes it easy for users to create their own private social networks – Mobile and location-based
3/3/2010 Wuerttembergische Versicherungen: Optimized Staff Scheduling with Workforce Management Solution from InVision Software
3/3/2010 US contact centers handled 6.6 billion complaints in 2009...but 89% were about the faults of the wider business
3/3/2010 Fujitsu Boosts Service Offerings to Communication Services Providers with Tribold Partnership
3/3/2010 Infogain a great fit for Barratts’ mobile retail vision
3/3/2010 Amdocs Receives Highest Possible Overall Rating in BSS Market Report From Leading Analyst Firm
3/3/2010 AT&T Enhances Functionality of Mobile Applications Portal, Expands Apps Portfolio for Small and Medium Businesses
3/3/2010 Autonomy Delivers New Innovations Across Meaning Based Marketing Platform
3/2/2010 NEI Introduces Industry’s Most Highly Integrated Multi-Vendor 10G ATCA Platform to Achieve NEBS Level 3 Certification
3/2/2010 AMR Research Recognizes CAS in Market Execution and Compliance With Highest Possible Rating
3/2/2010 Buy Owner Chooses intelecrm™ As Company-Wide CRM Solution
3/2/2010 Enterprise Workforce Optimization Solution Provider GMT Selected by Three Rivers Federal Credit Union
3/2/2010 TM Forum Confirms Additional Keynote Speakers for Management World 2010
3/2/2010 TANDBERG Discusses Telepresence Productivity for Everyone as Part of a Unified Communications Strategy
3/2/2010 ISYS® Search Software Partners With Qurius on Comprehensive Universal Information Access Solutions
3/2/2010 New Solution Support Option Now Available from Jacada
3/2/2010 Opal Shakes Up Small Business Market with two new propositions:
3/2/2010 ASPIDER Solutions Hosts Distributed MVNE Core OSS Network at Interxion
3/2/2010 Evaxyx and Composite team up to help companies solve the data challenge
3/2/2010 21C and Silverbear Partner to Provide Complementary BI and CRM Healthcare Solutions
3/2/2010 InVision Software and HigherGround Form Strategic Alliance(2)
3/2/2010 Sangoma Takes the Telephony Interface of FreeSWITCH to the Next Level by Contributing to FreeTDM Software
3/2/2010 Winners Honored in 2010 Stevie Awards for Sales and Customer Service
3/2/2010 NetSuite Takes Aim at On-Premise ERP VARs; Makes Offer That's Hard to Refuse
3/2/2010 Follett Software Company Achieves More Than 8,000 Percent ROI on Marketing Campaign Powered by Silverpop
3/2/2010 Bintel Group Awards Redknee License Expansion
3/2/2010 Fan Appz Harnesses Viral Engagement in Social Media For Businesses, Brands and Celebrities
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March 2010
21-22 Dubai: Serivce Quality Excellence
This two-day ground breaking conference will address the current challenges to providing quality services to meet customer satisfaction crucial to the multicultural market and stiff competition in the region    Read More...


October 2010
25-27 Istanbul Call Center Conference & Expo
The main theme of the VI. Istanbul Call Center Conference will be “customer satisfaction” which is the reason for the call centers.  Read More...