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Contact Center Legal Columns

Click on the articles below to find information on a variety of issues affecting call center, direct marketing, click fraud and FTC rulings.

FTC Bans Telemarketer Robocall
- Presented by Manatt Phelps and Phillips

Some Firms Admit to Tracking Web Surfing Without Consent
- Presented by Manatt Phelps and Phillips

Senators Voice Concerns Over Targeted Web Ads
- Presented by Manatt Phelps and Phillips

Web site Forum Not Liable for User Comments
- Presented by Manatt Phelps and Phillips

FTC Announces Record Telemarketing Fraud Sweep
- Presented by Manatt Phelps and Phillips

Amazon Sues New York Over Online Sales Tax
- Presented by Manatt Phelps and Phillips

Telemarketers Fined for Transmitting Fake Caller ID
- Presented by Manatt Phelps and Phillips

No Fines for Companies over Data Breaches
- Presented by Manatt Phelps and Phillips

Web Site Not Liable for Spam Sent by Affiliates
- Presented by Manatt Phelps and Phillips

Court Grounds New York Passenger Bill of Rights
- Presented by Manatt Phelps and Phillips

FTC Fines Internet Ad Company $200,000
- Presented by Manatt Phelps and Phillips

Privacy Groups Call for Do-Not-Track List
- Presented by Manatt Phelps and Phillips

Six Companies Settle FTC Do Not Call Charges
- Presented by Manatt Phelps and Phillips

Court Voids Agreement on Freelancer Pay
- Presented by Manatt Phelps and Phillips

Sugar Makers Sour on Splenda
- Presented by Manatt Phelps and Phillips

Web Site Collects Threats to Online Speech
- Presented by Manatt Phelps and Phillips

American Airlines Sues Google Over Keyword Search Ads
- Presented by Manatt Phelps and Phillips

Satisfaction Guaranteed – Or $54 Million Back
- Presented by Manatt Phelps and Phillips

Court Hangs Up on Cell Phone Contract Case
- Presented by Manatt Phelps and Phillips

ATA Announces Proposed Self-Regulatory Standards
- Presented by Manatt Phelps and Phillips

FCC Tightens Privacy Phone Rules
- Presented by Manatt Phelps and Phillips

JetBlue’s Passenger Rights Policy Leaves Wiggle Room
- Presented by Manatt Phelps and Phillips

Telemarketer Fined $1 Million for Prerecorded Calls
- Presented by Manatt Phelps and Phillips

FTC Delays Enforcement on Prerecorded Messages
- Presented by Manatt Phelps and Phillips

Spam Doubles, Finding New Ways to Sneak Into Inboxes
- Presented by Manatt Phelps and Phillips

FTC Rejects Prerecorded Telemarketing Calls to EBRs
- Presented by Manatt Phelps and Phillips

Viral Video Marketing Under Watch
- Presented by Manatt Phelps and Phillips

FTC Stays Busy Policing Direct Marketers
- Presented by Manatt Phelps and Phillips

Ad Agency Sues Blogger Over Criticism of Work
- Presented by Manatt Phelps and Phillips

Marketer Fined $900,000 for Spam
- Presented by Manatt Phelps and Phillips

Click Fraud Case Costs Google $90 Million
- Presented by Manatt Phelps and Phillips

Federal Reserve Ruling May Open Door to Wider Acceptance of Debit Cards In Telemarketing Transactions
- Presented by Manatt Phelps and Phillips

DirecTV Pays $5.4 Million Do-Not-Call Fine
- Presented by Manatt Phelps and Phillips

Federal Spyware Bills Resurface
- Presented by Manatt Phelps and Phillips

New York Court Junks TCPA Class Actions
- Presented by Manatt Phelps and Phillips

Do-Not-Call Fees Finalized
- Presented by Manatt Phelps and Phillips

Click Fraud Detectives to the Rescue
- Presented by Manatt Phelps and Phillips

Promo Can't Require 'Do Not Call' Waiver
- Presented by Manatt Phelps and Phillips

Trilegiant Settles Fraud Charges
- Presented by Manatt Phelps and Phillips

FCC Won't Carve Out No-Call Exemptions
- Presented by Manatt Phelps and Phillips

FTC Disconnects Massive Telemarketing Scam
- Presented by Manatt Phelps and Phillips

Telemarketers Must Scrub Call Lists Monthly
- Presented by Manatt Phelps and Phillips

FTC May Relax Ban on Prerecorded Telemarketing Calls
- Presented by Manatt Phelps and Phillips

Supremes Hang Up on Telemarketers
- Presented by Manatt Phelps and Phillips

FCC Grants Safe Harbor on Wireless Do-Not-Calls
- Presented by Manatt Phelps and Phillips

Primus Unit Pays $400,000 in Do-Not-Call Settlement
- Presented by Manatt Phelps and Phillips

AT&T Fined $490,000 For Telemarketing Abuses
- Presented by Manatt Phelps and Phillips

99 Percent of Spammers Unfazed by CAN-SPAM Act
- Presented by Manatt Phelps and Phillips

Anti-Spam Company Proposes Dot-Mail Domain for 'Approved' E-Mail Marketers
- Presented by Manatt Phelps and Phillips

FCC Begins Comment Period for Spam Sent to Cell Phones
- Presented by Manatt Phelps and Phillips

Studies Find CAN-SPAM Act Is Ineffective At Preventing Spam
- Presented by Manatt Phelps and Phillips

FCC Names Its First Violator Of Federal 'Do Not Call' Rules
- Presented by Manatt Phelps and Phillips

Wireline to Wireless Portability Creates Compliance Challenges for Telemarketers
- Presented by Manatt Phelps and Phillips

FTC National Do-Not-Call Registry: Up, Running and Ready To Prosecute!
- Presented by Hall Dickler Kent Goldstein & Wood LLP

Two Separate Federal Courts Block FTC Do-Not-Call Registry
- Presented by Hall Dickler Kent Goldstein & Wood LLP

Two Canadian Telemarketing Operations Charged By U.S. For Defrauding Americans
- Presented by Hall Dickler Kent Goldstein & Wood LLP

Launch Of Online and Telephone Registration For National Do-Not-Call List Set For July
- Presented by Hall Dickler Kent Goldstein & Wood LLP

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