Studies

CRMXchange will bring you selected studies from top Analysts and Consultants in the CRM and contact center industry

		STUDIES
		Pelorus Group: A leader in identifying the salient trends upon which the industry will pivot, providing a reliable source for accurate market sizing and opportunity assessment. The study "Is it Time to Invest in Workforce Management Software?" is a must read for those that are considering a workforce management tool.Click here to read about this study.
		Donna Fluss, DMG Consulting LLC: "2006-2007 Quality Management/Liability Recording Product and Market Report" is the authoritative guide to the quality management and liability recording market, vendors and products. The Report analyzes all applications in this dynamic growth market, including Quality Management, Liability Recording and Internet Protocol (IP)), Surveying, Coaching and eLearning. This 400-page document is the only complete analysis of the QM/liability recording market, vendors, applications, pricing and market share written from the end-user perspective.Click here for information on the report.