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Improving Hiring Performance - The Business Case for Virtual Interviewing

Hiring the right people with the right communication, language and technical skills is essential to effective customer service operations. The telephone interview is normally used as an early step in the candidate evaluation process and, in some cases like work-at-home agents, the only step. Recruiter-led telephone interviewing can be a tedious, time consuming and costly process and may miss some well-qualified candidates. Virtual interviewing technologies can significantly streamline the process, reduce recruiting costs and improve the quality of candidate hire. This paper will introduce the reader to the characteristics of virtual interviewing, how it can improve the hiring process, and the measurable benefits that can be realized from it.

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