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2021 Roundtable Series



 Presented By: CrmXchange

 

February 23 Preparing for the Future of WFM
July Best Practices in WFO
August CX Megatrends to Watch in 2022
September Seamless Customer Experience - Combining AI, VA with Live Agents
October Best Practices and Strategies for a Work from Home Customer Service
October Best Practices - Reduce Agent and Customer Effort