– Improve agent productivity and efficiency

– Manage extreme portfolio growth, expanding from 28,000 to 180,000 accounts

– Obtain an accurate reporting system for call handling and credit information

– Operational flexibility requirements to address an expanding contact center environment

The industry-leading Aspect® Conversations™ Predictive Dialer, from the Signature Product line, provides advanced features and sophisticated outbound call management capabilities to improve agent productivity, provide cost-saving opportunities, and allow flexibility in managing operational costs.

– Immediate positive impact in account management, improving account recovery by 10 percent instantly after installation.

– Reduced call times and lowered caller abandon rates to only 1 percent.

– Improved agent efficiency and lowered operational costs by decreasing staff by 60 percent.

– Increased capabilities to scale easily and seamlessly.