Home > Case Studies

Hamilton Contact Center Services uses Aspect to Improve Agent Productivity

Presented By:


  • The Problem:

    Simultaneously manage customer service operations and drum-up leads via telemarketing.

  • Solution:

    Aspect® Unified IP™

  • Result:

    • Reduced cost-per-call, enabling more competitive pricing.

    • Increased ability to win new business.

    • Improved agent productivity: agent utilization rate up to 75-80%.

    • Compliance with Federal regulations regarding the transmission of caller identification information and “abandoned call” rates.

To read the entire case study click here