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2021 - 2022 Roundtable Series



 Presented By: CrmXchange

2021

December -  Best Practices and Strategies for a Work from Home Hybrid Customer Service


2022 

February -  Tech Tank - Preparing for the Future of WFM  
July -  Best Practices in WFO
August -  Best Practices - Megatrends to Watch for in 2023 and Beyond 
September -  Best Practices - Seamless Customer Experience: Combining AI, VA with Live Agents 
October -  Tech Tank - Best Practices and Strategies for a Work from Home Customer Service 
December -  Best Practices - Reduce Agent and Customer Effort