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2022 Roundtable Series



 Presented By: CrmXchange

 

February -  Tech Tank - Preparing for the Future of WFM 
July -  Best Practice Roundtable - The Future of Workforce Optimization
August -  Customer Service and CX Megatrends for 2023
September -  Best Practices - Seamless Customer Experience: Combining AI, VA with Live Agents 
October - 

Best Practices - Contact Centers Biggest Challenges and How to Turn Them Around

December -  Best Practices - Reduce Agent and Customer Effort