3CLogic

About 3CLogic

3CLogic offers a complete suite of inbound, outbound, and blended cloud-based contact center solutions based on an innovative distributed approach (Virtual Telephony Application Grid or V-TAG) that eliminates the need for legacy server-centric architecture. Providing companies with a 360-degree view of all their customer interactions, regardless of the channel chosen, 3CLogic’s solutions allow for a timely and accurate means by which to offer first call resolutions. As a true cloud software solution, hosted on AWS, it offers seamless integration with other cloud-based solutions, including CRM and WFM, while providing market-leading security, scalability, and reliability. Finally, in addition to traditional contact center features (i.e. multichannel communication, IVR, ACD, predictive dialer, etc.) 3CLogic provides a powerful reporting framework with business analytics and real-time scripting engine. 

About 3CLogic

  • ACD
    • Multiple Skill Groups Supported
    • Supervisors Can Log Out Agents Remotely
    • Listen and Monitor Agent Conversations
    • Multiple Announcements and Music Treatment Provided
    • Skill Based Routing
    • Supervisor Can Change Skill Groups
  • CTI
    • Multisite Routing
    • Queue Optimization
    • Abandoned Call Recovery
    • Screen Pop
    • DeskTop Integration
  • Dialer
    • Outbound Dialer
    • Preview Dialer
    • Predictive Dialer
    • Answering machine detection
    • Proactive outbound
    • Call Compliance US
    • Call Complinace Other
    • Outbound Multi Channel Engagement
  • IVR
    • IVR and Channel Testing
    • Load Testing
  • Intelligent Virtual Agent (IVA) assistance
    • Automatic Callback
    • Visual IVR
    • Customer Preference And Behavior Based Menus
    • Speech Recognition
    • Text-to-speech (TTS)
    • Seamless Transfer of customer information from self-service to agent
    • Universal Queueing
    • Real Time Reporting
  • Virtual CallBack
    • Multi Channel Virtual Callback
  • Social Media
    • Threading of Messages
  • Multi-channel - Omni Channel
    • Unified contact channels
    • Unified blending
    • Unified Administration
    • Unified Routing
    • Unified Reporting
    • Unified Comminications
  • PBX
    • VoIP Phone System
  • WEB Capability
    • Web Chat Capability
    • Web Click-to-Call
    • Web Self - Service
    • Web Callback
    • WebRTC
  • Voice of the Customer
    • CSAT/NPS Measurement
  • Performance Management
    • Compare employee performance against peers
  • Quality Monitoring
    • Screen Playback synchronized with audio
    • VoiP recording
    • Voice and screen saved in standard file formats
    • Search for call on Ad hoc basis
    • Screen Recording
    • Virtual Contact Center Recording
  • Language Capabilities
    • Multi Language Capabilities
  • Other
    • Sales force automation
    • Telecom Billing
    • Toll Free Numbers
  • Number of Agents
    • 1 - 50 Agents
    • 51 - 150 Agents
    • 151 - 250 Agents
    • 251 - 500 Agents
    • 501 - 1000 Agents
  • Integration
    • Systems Integration
    • CRM Integration
    • Salesforce Integration
    • Microsoft Integration
    • SugarCRM Integration
    • Front and Back Office Integration
    • Other Consulting Services

Directory Categories

  • ACD - Automatic Call Distributor Systems - Call Routing Software
  • Chat and Virtual Agents
  • Cloud Contact Center Solutions
  • Computer Telephony Integration (CTI)
  • Interactive Voice Solution – IVR Solutions
  • Performance Management
  • Customer Experience Feedback and Analysis
  • Call Center Remote Agents
  • Language Services and Language Interpretation
  • Multichannel - OmniChannel Call Center Software
  • Social Media - Social CRM