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3CLogic offers a complete suite of inbound, outbound, and
blended cloud-based contact center solutions based on an innovative distributed
approach (Virtual Telephony Application Grid or V-TAG) that eliminates the need
for legacy server-centric architecture. Providing companies with a 360-degree
view of all their customer interactions, regardless of the channel chosen,
3CLogic’s solutions allow for a timely and accurate means by which to offer
first call resolutions. As a true cloud software solution, hosted on AWS, it
offers seamless integration with other cloud-based solutions, including CRM and
WFM, while providing market-leading security, scalability, and reliability.
Finally, in addition to traditional contact center features (i.e. multichannel
communication, IVR, ACD, predictive dialer, etc.) 3CLogic provides a powerful
reporting framework with business analytics and real-time scripting engine.