Call Adapt – Soundboard Software

About Call Adapt

Call Adapt is a contact center software development company specializing in digital soundboard technology.

About Soundboard Software

Call Adapt is a cloud-based digital soundboard application designed for contact centers. It works with any type of call and integrates with your existing dialer system. Powered by smart audio technology, Call Adapt gives your agents the ability to converse with customers in real time using programmed keyboard shortcuts. The result is perfect pitch delivery and less time spent on repetitive tasks.

  • Intelligent Virtual Agent (IVA) assistance
    • Text-to-speech (TTS)
    • Real Time Reporting
  • WEB Capability
    • Web Callback
  • Analtyics
    • Data Driven Design
  • Workforce Management
    • Track and Support real-time agent adherence
  • Quality Monitoring
    • Integrated Reporting
  • Other
    • Sales force automation
  • Number of Agents
    • 1 - 50 Agents
    • 51 - 150 Agents
    • 151 - 250 Agents
    • 251 - 500 Agents
    • 501 - 1000 Agents
    • Over 1000 Agents
  • Integration
    • Systems Integration
    • CRM Integration
    • Salesforce Integration
    • SugarCRM Integration

Directory Categories

  • CrmXchange
  • Engaging While Changing
  • Knowledge (Management) Is Power: How To Unleash Your Contact Center’s Potential.
  • Self-Serve, Simplify or Sell: Optimizing in Times of Uncertainty
  • The Call Center School
  • The Call Center School