Talkdesk

About Talkdesk

Talkdesk Enterprise Contact Center empowers companies to make customer experience a competitive advantage. With enterprise class performance and consumer-like ease of use, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings. Over 1,400 innovative enterprises around the world with thousands of seats, including IBM, Acxiom and Zumiez rely on Talkdesk to power their customer interactions. Learn more and request a demo at www.talkdesk.com.

About Talkdesk

  • ACD
    • Multiple Skill Groups Supported
    • Listen and Monitor Agent Conversations
    • Skill Based Routing
    • Supervisor Can Change Skill Groups
  • CTI
    • Queue Optimization
    • Screen Pop
    • DeskTop Integration
  • Dialer
    • Outbound Dialer
    • Call Compliance US
    • Call Compliance Canada
    • Call Complinace Other
  • IVR
    • Natural languge speech recognition?
    • IVR and Channel Testing
    • Load Testing
  • PBX
    • IP PBX
    • VoIP Phone System
  • Analtyics
    • Desktop Analytics
    • Big Data Analytics
    • Data Driven Design
  • Other
    • Sales force automation
    • Customer Support Ticket Management
    • Knowledge Management
    • Help Desk Software B-B
    • Toll Free Numbers
  • Number of Agents
    • 1 - 50 Agents
    • 51 - 150 Agents
    • 151 - 250 Agents
    • 251 - 500 Agents
    • 501 - 1000 Agents

Directory Categories

  • Knowledge Management Software
  • ACD - Automatic Call Distributor Systems - Call Routing Software
  • Computer Telephony Integration (CTI)
  • Call Center Predictive Dialer Software
  • Predictive Analytics - Speech Predictive Analytics Software
  • Cloud Contact Center Solutions