THIRD-PARTY QUALITY ASSURANCE - Highly experienced coaches listen/read customer interactions and provide actionable coaching and feedback that drives superior performance. Outsource all or some of your QA. Flexible arrangements. Includes VQ Online.
VQ ONLINE™ - Multi-channel quality monitoring software that not only replaces cumbersome spreadsheets but also manages the assignment and oversite of QA efforts internally. Real-time reporting. Flat rate pricing and centralized QA makes it easy to provide access to a broader range of stakeholders in the organization.
CHECK-UP™ e-LEARNING - Customizable soft skills training specifically designed for YOUR contact center. Modules range from 5 to 30 minutes in duration. Delivered via the VQ LMS or in SCORM-compliant format for delivery on your own LMS. Pay no individual learner fees.