Enterprise Connect Solutions Review
Over its 25-year history, Enterprise Connect has been chiefly a conference and exhibition for IP Telephony, Unified Communications and other issues central to enterprise networks and communication. The event, which took place March 7-10, 2016 at the Gaylord Palms in Orlando, FL, also delved into the broad range of emerging technologies and deployment models now becoming available for the contact center. Since these operations represent the customer-facing part of the enterprise, deployment of more engaging technology can result in rapid payoff and highly quantifiable ROI for organizations.
CRMXchange was in the aisles of the Exhibit Hall to meet with a number of Enterprise Connect exhibitors in the contact center space to discuss how their solutions could make a difference to companies seeking to increase operating efficiency and improve customer satisfaction. In the pages ahead, we present brief summaries of their solutions and discuss what differentiates their offerings in the marketplace.
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