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GDPR: Imposition of EU Standard Will Have a Ripple Effect on Global Contact Center Operations


Presented By: CrmXchange

The General Data Protection Regulation (GDPR), which will go into effect at the end of May, is a landmark legislative standard developed to strengthen and unify data protection laws for all individuals within the European Union (EU). It incorporates 99 articles intended to make customers in EU nations feel more secure that companies will protect their personal data in terms of how it is stored and used. In today’s global economy, the effects of the regulation will not only impact companies in the US and just about every other nation but will have instant ramifications in the way contact centers interact with EU customers. 

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