Forrester CXNYC 2018 Review
Forrester’s CXNYC 2018 Forum:
"Your New CX Mandate: Be The Engine Of Growth"
The curriculum at Forrester’s CXNYC Forum explored the technologies to power initiatives and the strategies needed to achieve true CX excellence. Industry leaders had access to documented research in areas such as customer journey mapping, accelerating digital transformation, predictive and text analytics, strategic deployment of AI and chatbots. There was also guidance offered in the wake of the adaptation of the EU GDPR (General Data Protection Regulation) and the possible ramifications in other nations.
CRMXchange spent time with sponsors in the exhibit hall to learn more about emerging solutions, recent releases and product upgrades.
Companies reviewed: Axim, Bold360, Customerville, Helpshift, Intouch Insight, People Metrics.