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Frequently Asked Questions
Acquire Interactive Intelligence
31, 2016, Genesys, a market leader in omnichannel customer experience and contact
center solutions, and Interactive Intelligence, a global leader of cloud and
on-premise solutions for customer engagement, communications and collaboration,
announced that they have entered into a definitive agreement under which
Genesys will acquire Interactive Intelligence. The proposed transaction is
expected to close by the end of the year. Until the transaction closes, Genesys
and Interactive Intelligence will continue to operate independently.
more information, please visit http://www.genesys.com/acquisition-inin
What is the
rationale for this transaction?
and Interactive Intelligence are highly complementary companies focused on
improving the customer experience as leaders serving adjacent market segments
with complementary offers. This transaction positions the
combined company to deliver more innovative, omnichannel solutions that span
the needs of customers of all sizes and every level of sophistication,
including complementary Interactive Intelligence portfolio
offerings such as unified communications and collaboration tools.
Where do you
see the two portfolios complementing one another?
Our primary success has been in related, but
adjacent market segments. As one company, with a combined product portfolio, we
intend to further drive growth and success. Interactive Intelligence brings a broad product portfolio, including advanced cloud and
on-premise solutions, as well as key technical R&D and support talent. It is known for great “out of the box”
solutions that offer stability and simplicity for a wide range of customer
sizes. Genesys is historically known for high-end solutions catering to the most
sophisticated needs of call center customers. We plan to leverage the best of
both companies, cross-pollinating technology and go-to-market strengths.
What happens to
the product roadmap?
intend to continue to invest in the entire product portfolio of both companies
and accelerate innovation with annual R&D spend approaching $200 million. This
transaction will accelerate Genesys' ability to execute on its mission of
powering the world’s best customer experiences at scale, anytime, anywhere -
over any channel, in the cloud and on-premise. Once the transaction has closed,
the combined teams will work together to develop a unified product roadmap that
draws from the best capabilities and strengths of both companies, providing
enhanced offerings to customers and partners.
continue to support existing Genesys and Interactive Intelligence products?
will continue to operate as usual until the transaction closes with products
and pricing being supported and offered as they always have been. Protecting
and supporting our customers’ technology investments is a priority, and both
cloud and on-premise product portfolios will continue to be supported and
be the Genesys cloud offering in the market moving forward?
are extremely enthusiastic about all the cloud offerings of the combined
company. Each offering has its own strengths and specific target customer
segments. We will significantly invest
across the entire Interactive Intelligence product portfolio to support the
continued momentum of PureCloud®, Cloud Communications-as-a-Service℠ (CaaS) and
Customer Interaction Center™ (CIC) in addition to the rich portfolio of products supported and
offered by Genesys today.
What can customers expect during the coming months?
We expect the transaction to close
by the end of the year. Until that time, Genesys and Interactive Intelligence will
remain separate, independent companies, and we will continue to conduct
business as usual.
As we bring our companies
together following the close, we look forward to sharing more specific details
about the combined product portfolio and the even greater innovation and value
we expect to deliver to our global customers and partners. We are committed to
maintaining business continuity and open, transparent communication. We will
reach out to customers at appropriate times with updates, and will take steps
to ensure customers receive excellent service and support.
How will this
affect ININ partners?
are a critical part of both companies’ go-to-market strategy, and we plan to
continue with that strategy. Prior to close, it is business as usual. After the
transaction closes, it is our intent that all of our partners are properly
certified on all products to sell and support them.
What happens to
our existing partner and customer contracts and pricing?
change, it is business as usual.
What happens to
closing is expected to occur after Genesys G-Force 2016, we expect no changes. G-Force
continues to be the industry’s leading customer experience event, with amazing
learning and networking opportunities. We invite you to join us as we explore
next-gen customer relationships that culminate in The Journey of a Lifetime. We will
provide customers and partners attending G-Force with updates on the status of
the transaction, as appropriate.