Mass Migration: What Factors are Finally Driving Contact Centers to the Cloud and How Can They Achieve the Expected R-O-I
When you ask, ‘what was the tipping point for companies to move contact centers to the cloud?’ some industry experts will tell you that you are rehashing a long-settled issue, while others will acknowledge that only now is the migration truly reaching full velocity. The other ongoing question is what do those who are now moving to the cloud need to do to maximize their immediate and ongoing return on investment? CRMXchange spoke with five influential cloud contact center solution providers who shared their insights on the status of the evolving marketplace.
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