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The 14th Call Center Technology Conference & Expo of Turkey

6-7 November 2018 | Istanbul, Turkey

Turkey’s Call Center Sector has gone through an important development process in recent years, and has become a center of attraction for foreign investors with its stable growth potential and market share. Compared to last year, the economic size of the call center industry in Turkey has grown by 13% to $1.1 billion, and the number of people working at call centers has reached 105,000. This employment rate is estimated to increase by 5% next year as interest in the sector continues to increase due to its potential for growth and its economic value.

The Call Center Conference and Expo is the most prestigious call center event in Turkey, offering a unique opportunity for those who want to learn more about Turkey’s Call Center Market which is growing every day.

This year, the main theme of the 14th Call Center Technology Conference and Expo of Turkey is ¨Technology¨, focusing on the effects of next generation technologies and advances that will transform many sectors, including call centers, in the near future which will be discussed in different sessions and attended by nearly 1500 visitors over 2 days.

The expo will be held at the Haliç Congress Center in the Pera Building on 6-7 November 2018, and the developments expected to shape the future of the sector will form the main topics of the conference, but simultaneously it will also host the firms that provide new technology solutions.

Experts will discuss the latest developments in cyber security and technology that will direct business strategies in the near future including new generation digital customer experience, digital transformation, optimization and increase of artificial intelligence in Call Center employee performance, self-service channels, blockchain, and the internet of things.

We are all looking forward to see you and share ideas at magnificent Istanbul in November!