The 14th Call Center Technology Conference & Expo of Turkey
November 2018 | Istanbul, Turkey
Center Sector has gone through an important development process in recent
years, and has become a center of attraction for foreign investors with its
stable growth potential and market share. Compared to last year, the economic
size of the call center industry in Turkey has grown by 13% to $1.1 billion,
and the number of people working at call centers has reached 105,000. This
employment rate is estimated to increase by 5% next year as interest in the
sector continues to increase due to its potential for growth and its economic
The Call Center
Conference and Expo is the most prestigious call center event in Turkey,
offering a unique opportunity for those who want to learn more about Turkey’s
Call Center Market which is growing every day.
This year, the
main theme of the 14th Call Center Technology Conference and Expo of Turkey is
¨Technology¨, focusing on the effects of next generation technologies and
advances that will transform many sectors, including call centers, in the near
future which will be discussed in different sessions and attended by nearly
1500 visitors over 2 days.
The expo will be
held at the Haliç Congress Center in the Pera Building on 6-7
November 2018, and the developments expected to shape the future of the
sector will form the main topics of the conference, but simultaneously it will
also host the firms that provide new technology solutions.
discuss the latest developments in cyber security and technology that will
direct business strategies in the near future including new generation digital
customer experience, digital transformation, optimization and increase of
artificial intelligence in Call Center employee performance, self-service
channels, blockchain, and the internet of things.
We are all looking forward to
see you and share ideas at magnificent Istanbul in November!