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Big Data Analytics & Effective CEM Strategy in Financial Services World Summit 2017

26-27   October 2017, Singapore

Increasing ROI through developing an effective Big Data & CEM Strategy for your business


Big Data Analytics & Effective CEM Strategy in Financial Services World Summit 2017 draws together highly-regarded expert speakers from across the ecosystem of financial services industry and big data analytics solution providers to present to you the latest key trends and development in big data analytics and effective CEM strategy.  The highlights of the summit will be Perspectives and Case Studies to be shared by senior professionals from financial services companies on their experience in implemeting big data analytics and CEM strategy in their businesses. 


Listen to Presentations and Case Studies for These Important Topics:

Harnessing the Power of Data Analytics in Financial Institutions to Achieve Competitive Advantage in the Digital Economy

Banker’s Keynote Address – Powering A Digital Customer Experience by Being A Data Driven Organization

Banker/Insurer’s Keynote Address – Optimizing the Customer Experience in the Digital Age

Enhancing Your Customers’ Experience through Big Data Analytics

Leverage Cloud, IoT & Big Data to Your Advantage

The Art of Making Big Data Relevant to Your Business

Understanding the Limitless Opportunities for Big Data to Improve Business Processes

Banker/Insurer’s Perspective – Staying Connected with Your Customers through Data

Banker/Insurer’s Perspective – Loyalty and Retention through Customer Analytics: Building Long Term Growth in Customer Engagement

Banker/Insurer’s Perspective – Unlocking As Much Information As Possible through Your Big Data whilst Ensuring Customer Privacy

How can you harness your Big Data to help make big decisions that result in big rewards?

Exploring how to use your Big Data effectively can improve your key decision-making process in the following areas:

Advertising and Marketing



Identifying considerations that otherwise might have gone unnoticed through your Big Data

Understanding the different stages of data-processing and types of output created

Data Driven Business Transformation

Insurer’s Keynote Address – Accelerating Innovation with Artificial Intelligence

Banker/Insurer’s Keynote Address – Leveraging Big Data Technologies to Achieve Business Growth

Driving Your Business Strategies through An Effective Big Data Plan

Banker/Insurer’s Perspective – Broadening and Democratising the Use of Big Data across the Business to Achieve and Prove ROI Quickly

Monetizing Hybrid Data in Real-World Examples

Digitizing Customer Support with Machine Learning

Machine Learning: Delivering Accurate, Actionable, Predictive Information

Insurer’s Perspective - Data to Insight to Action- Driving Exceptional Customer Experience at A Global B2B Firm

Banker/Insurer’s Perspective – How Do We Build Financial Reporting Using Big Data Technologies?

Leveraging on Third Party Data as A Strategic Tool to Drive New Business and Sales Development

Banker/Insurer’s Perspective - Impact of Advanced Analytics on the Overall Banking Architecture

Banker/Insurer’s Perspective – Regulatory Risk and Remaining Compliant

Turning Data into Actionable Customer Insights

Designing your data roadmap: Deciding what to capture and how to capture it for greater customer insights

How can you leverage customer insights to differentiate service, empower front-line staff and create emotional royalty?

Measuring and evaluating the ROI of your data analytics program


Meet and Network with the following Prestigious and Highly Regarded Speakers & Panellists from :


  • David Oliver, Director of Client Insight, Aon, Singapore  
  • Alex Kimura, Chief Strategy Officer, Asia, Aviva & Managing Director, FPIL Japan,  Singapore   
  • Harphajan Singh, Chief Data Officer, AXA, Malaysia 
  • Handika Hakim, Advanced Analytics Head, Decision Management Group, Bank Danamon Indonesia, Indonesia 
  • Gareth Nicholson, Head of Fixed Income (DPM), Bank of Singapore, Singapore 
  • Dominic Ligot, Founder and Managing Director, CirroLytix Research Services, Philippines 
  • Roberto Ramirez Pinson, Global Data Strategy & Credit Risk Regulatory Reporting Global Lead, Citi, Singapore 
  • Shefali Gupta, Senior Vice President, Technology & Operations, Strategy & Planning Management Office, DBS Bank, Singapore 
  • Dr. Yuhui Yao, Vice President, Group Customer Analytics and Behavioral Insights, FWD Singapore, Singapore 
  • Keith B Carter, Associate Professor, National University of Singapore School of Computing & Affiliate Professor, NUS Business Analytic Centre, Singapore 
  • Stephanie Myers, VP, Customer Strategy, Experience & Loyalty, Prudential Assurance Company, Singapore 
  • Kelvin Tan, Head, FinTech & Data, Singapore Exchange Limited (SGX), Singapore 
  • Pradeep N, Head of Data Services, Standard Chartered Bank, Singapore 
  • and many more….    

For more information, please visit event website or contact Phyllis Goh of Symphony Global at Email: Phyllis.goh@symphonyglobal.com