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AI vs The Human Touch - What Contact Centers Need to Know


Presented By: Calabrio

AI technologies offer your customers quick and convenient service options in the form of chatbots, virtual assistants and more—but are they a viable substitute for human employees? 

To find out, Calabrio surveyed 3,000 consumers in the U.S. and the U.K. to learn about the impact of these new technologies on customer experience and loyalty. 

Check out AI vs The Human Touch: What Contact Centers Need to Know  to learn: 

  • When customers prefer to interact with technology and when they want to be able to reach a human
  • What one factor above all else motivates customers to stay loyal to your organization
  • How to build a contact center technology stack focused on improving the customer experience  

Get the report now to find out the latest research on artificial intelligence solutions and customer experience.